Nyla Norman
Somerset,USA
Summary
Entrepreneurial professional offering progressive experience in operations leadership. Skilled at identifying and implementing process improvements to drive efficiency and productivity. Motivating leader with proven success managing cross-functional teams.
Overview
5
5
years of professional experience
Work History
Founder & Chief Executive Officer
The Pretty Girl Station
Somerset, New Jersey
10.2019 - Current
- Provided leadership support during times of organizational change or uncertainty.
- Responded promptly to customer inquiries or complaints regarding products or services.
- Conducted comprehensive market research to identify unmet needs and opportunities for new business ventures.
- Inspected workstations regularly to ensure they are clean and organized.
- Created marketing strategies to increase clientele and expand the business.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Organized and scheduled appointments for clients using software systems.
- Promoted special offers through social media platforms to attract new customers.
- Monitored stock levels of products used in services offered at the salon.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Implemented quality control measures throughout the salon to maintain high standards of service delivery.
Sales Representative
Cutco Corporation
Raritan, New Jersey
05.2024 - 09.2024
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Maintained accurate records of all sales and prospecting activities.
Senior Counselor
Cedarbrook Day Camp
Somerset, New Jersey
07.2020 - 08.2023
- Modeled appropriate behavior when interacting with both staff members and campers alike.
- Supervised campers during meal times ensuring proper nutrition and hydration.
- Developed and maintained relationships with parents and guardians, providing updates and addressing concerns.
- Monitored for signs of physical and emotional distress, and stopped activities to administer care when appropriate, while ensuring that all campers were safe at all times.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Managed conflict resolution among campers, promoting a positive and supportive community atmosphere.
Cleaning Technician
Tucked & Tidy
Bridgewater, New Jersey
07.2020 - 08.2023
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Interacted pleasantly with clients while performing daily duties, providing excellent service and attention to customers and their needs.
- Follow safety protocols when handling hazardous materials or chemicals.
- Rendered detailed and timely cleaning services while working in a fast-paced environment with multiple interruptions.
Education
High School Diploma -
Franklin High School
Somerset, New Jersey06.2022
Some College (No Degree) - Biochemistry
Louisiana State University
Baton Rouge, LouisianaSkills
- Market research
- Financial management
- Appointment scheduling
- Inventory management
- Team leadership
- Customer relationship management
- Social media marketing
- Client engagement
- Entrepreneurial leadership
- Reliability
- Time management
- Customer service
- Marketing strategy
- Conflict resolution
Timeline
Sales Representative
Cutco Corporation
05.2024 - 09.2024
Senior Counselor
Cedarbrook Day Camp
07.2020 - 08.2023
Cleaning Technician
Tucked & Tidy
07.2020 - 08.2023
Founder & Chief Executive Officer
The Pretty Girl Station
10.2019 - Current
High School Diploma -
Franklin High School
Some College (No Degree) - Biochemistry
Louisiana State University
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