Nylah Holman
Newark,NJ
Summary
Dedicated and dependable professional with strong customer service, problem-solving, and communication skills. Experienced in creating engaging activities and ensuring safety in childcare, alongside a proven track record in retail sales, youth mentoring, food services, and childcare. Gained multitasking, teamwork, and time management abilities as a restaurant server; built responsibility, patience, and problem-solving skills through babysitting; and demonstrated leadership, mentoring, and organizational skills while volunteering at a youth summer camp.
Overview
7
7
years of professional experience
Work History
Babysitter
Care.com
Bowie, MD
01.2026 - Current
- Supervised children in nurturing environment, ensuring safety and well-being.
- Created engaging activities to promote learning and development.
- Assisted with meal preparation, accommodating dietary needs and preferences.
- Communicated effectively with parents regarding daily activities and child progress.
- Adapted quickly to children's varying moods and needs for optimal care.
- Maintained cleanliness and organization of play areas and equipment.
Retail Sales Associate
Under Armour
Hanover, MD
09.2025 - Current
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Operated point-of-sale system accurately, processing transactions efficiently and securely.
- Restocked merchandise on the sales floor, ensuring products were visually appealing and organized.
- Collaborated with team members to achieve sales goals and improve store performance.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Retail Sales Associate
Forever 21
Elizabeth, NJ
11.2022 - 01.2025
- Engaged with customers to gather feedback, contributing to improved service strategies.
- Participated in training sessions to enhance product knowledge and customer interaction skills.
- Supported inventory management by assisting with stock counts and product organization.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Greeted customers and provided outstanding customer service.
Restaurant Server
Cornbread Cafe
Hillside, NJ
06.2020 - 09.2021
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Coordinated food and beverage orders, ensuring timely delivery and accuracy.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Managed multiple tables efficiently during peak hours, maintaining high-quality service.
Volunteer
Rising Stars Sports and Dance Academy
Newark, NJ
06.2019 - 08.2019
- Assisted in planning and executing performances to enhance participant engagement.
- Supported dance class instruction by providing feedback and encouragement to students.
- Provided one-on-one and small group tutoring to reinforce learning concepts.
- Facilitated communication between instructors and parents to address inquiries and concerns.
- Mentored young girls through structured sessions focused on self-esteem, goal-setting, and personal development.
Education
BBA - Business Management
Bowie State University
Bowie, MD05.2027
Associates in Liberal Arts & Sciences -
Bard High School Early College
Newark, NJ06.2024
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Flexible scheduling
- Reliability and punctuality
- Customer service
- Teamwork and collaboration
- Cash handling
- Positive attitude
- Community service
- Attention to detail
Accomplishments
Member of the National Honor Society, recognized for academic excellence, leadership, character, and service. Participated in community service initiatives, collaborated with peers on school projects, and contributed to activities that supported both the school and local community.
Timeline
Babysitter
Care.com
01.2026 - Current
Retail Sales Associate
Under Armour
09.2025 - Current
Retail Sales Associate
Forever 21
11.2022 - 01.2025
Restaurant Server
Cornbread Cafe
06.2020 - 09.2021
Volunteer
Rising Stars Sports and Dance Academy
06.2019 - 08.2019
BBA - Business Management
Bowie State University
Associates in Liberal Arts & Sciences -
Bard High School Early College