Nylah Scott
Louisville,KY
Summary
Dynamic and dedicated professional with experience at Chick-fil-A, excelling in team collaboration and money handling. Proven ability to create a welcoming atmosphere while ensuring food quality and safety standards. Trained new staff effectively, enhancing service efficiency and guest satisfaction. Committed to maintaining a professional appearance and upholding high cleanliness standards.
Gifted BOH Member with experience in food preparation for over 1 year. Works well in both team and solitary environments. Offers skills in customer service and restaurant sanitation.
Overview
1
1
year of professional experience
Work History
FOH Team Member /BOH Team Member
Chick-fil-A
02.2025 - Current
- Helped guests at tables when in need of assistance.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Monitored food quality and freshness throughout day.
- Utilized POS system to receive and process food and beverage orders.
- Adjusted food preparation methods in accordance with customer requests.
- Processed customer payments and balanced cash drawers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Cleaned and organized kitchen, dining and service areas.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Education
High School Diploma -
Louisville Male Highschool
Louisville, KY05-2026
Skills
- Open-close procedures
- Professional appearance
- Money handling
- Complaint handling
- Greeting guests
- Allergy awareness
- Team collaboration
Accomplishments
- Resolved product issue through consumer testing.
- Achieved Senior Defense Certification by introducing PowerPoints for Technology development tasks.
Languages
Spanish
Limited Working
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Participating in cultural exchange programs and homestays
- Food Tourism
- Historical Exploration
- Cooking
- Learning new cooking techniques and expanding my culinary skills
- I enjoy cooking for friends and family gatherings
- Youth Development Programs
- Offering time and support to shelters for the homeless, women, and animals
- Community Cleanup
Timeline
FOH Team Member /BOH Team Member
Chick-fil-A
02.2025 - Current
High School Diploma -
Louisville Male Highschool