Nyleah Johnson
OH
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Nursing Assistant
Kettering Health Network
07.2024 - Current
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, heartbeat, breathing and blood sugar levels.
- Worked under the direct supervision of a nurse and reported any changes in patient's condition.
STNA (Agency)
Shift Key
03.2024 - 07.2024
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
Call Center Representative
Zulily
03.2023 - 12.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Simulated Patient
Wright State University
08.2021 - 03.2023
- Reviewed real life medical conditions and situations to effectively portray over 30 student encounters
- Strengthen students communication, behavioral, and confidence by providing effective positive and negative feedback increasing the students' success rate with real life encounters.
- Collaborated with dynamic team members to create more effective content, resources, and reports to strengthen the outcome with student encounters.
Caregiver
Life Solutions LLC
01.2021 - 08.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Education
LPN -
Ohio Institute of Allied Health
Dayton, OH07.2025
High School Diploma -
Stivers School For The Arts
Dayton, OH06.2020
Skills
- Basic Life Support
- Direct Patient Care
- Time Management
- Attention to Detail
- Empathy
- Multi-tasking
- Organization
- Computer Skills
- Positive Attitude
Certification
- BLS CPR/AED Certification
- State Tested Nursing Assistant
Timeline
Nursing Assistant
Kettering Health Network
07.2024 - Current
STNA (Agency)
Shift Key
03.2024 - 07.2024
Call Center Representative
Zulily
03.2023 - 12.2023
Simulated Patient
Wright State University
08.2021 - 03.2023
Caregiver
Life Solutions LLC
01.2021 - 08.2021
LPN -
Ohio Institute of Allied Health
High School Diploma -
Stivers School For The Arts
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