Nyles Noonan
Albuquerque,NM
Summary
Customer-focused leader with a background in hospitality, business ownership, and public service operations. Brings team coordination, guest relations, problem solving, and steady decision-making to fast-paced environments, with a strong record of managing daily duties, supporting colleagues, and keeping service on track.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Fire Captain | Fire Lieutenant | Fire Engineer | Firefighter
Santa Fe Fire Department
Santa Fe, New Mexico
01.2007 - 07.2026
- Coordinated personnel, equipment, and resources during complex incidents, ensuring effective response and safety for approximately 30 personnel.
- Led and supervised teams of 4 to 11 employees during daily operations, promoting teamwork, accountability, and professional performance.
- Responded to urgent and unpredictable situations while maintaining a calm, professional, and solutions-oriented approach.
- Assessed problems, prioritized needs, and made timely decisions to achieve safe and effective outcomes.
- Trained and mentored personnel, fostering skill development and enhancing team capabilities.
- Coordinated schedules, assignments, equipment readiness, and daily operational responsibilities.
- Communicated clearly with team members, department leadership, partner agencies, and members of the public.
- Maintained accurate operational documentation and ensured compliance with established procedures.
- Established reputation for dependability and leadership, contributing to team cohesion and effective operations.
Owner / Operator | Customer Service & Business Operations
Jump Around NM LLC
01.2012 - 01.2016
- Founded, operated, and successfully sold an independent bounce house rental business.
- Oversaw customer experience from inquiries and reservations to delivery, setup, and pickup, ensuring seamless service.
- Managed payments, customer relationships, equipment, supplies, and daily business operations.
- Organized deliveries and schedules to ensure reliable, timely service.
- Cultivated strong customer relationships through reliable service, effective communication, and responsiveness to needs.
- Addressed scheduling and operational challenges, maintaining professionalism and a customer-centric focus.
- Responded to customer questions, coordinated bookings, and communicated service details and scheduling arrangements.
- Operated an independent business
Valet Captain | Valet | Bellman
La Posada Hotel
Santa Fe, New Mexico
01.2003 - 01.2011
- Advanced from bellman and valet to valet captain by showcasing exceptional customer service, leadership, and reliability.
- Led and organized valet staff to ensure smooth daily operations and prompt guest service.
- Facilitated guest transportation, luggage handling, vehicle retrieval, parking, and additional service needs to enhance guest satisfaction.
- Delivered courteous, professional service to hotel guests, helping create a welcoming and positive guest experience.
- Responded to guest requests, addressed service concerns, and resolved problems professionally.
- Communicated with guests, coworkers, and hotel management to coordinate services and meet guest needs.
- Managed multiple responsibilities in a busy hospitality environment while maintaining organization and attention to detail.
- Built positive relationships with guests and colleagues through professionalism, responsiveness, and a service-oriented attitude.
Education
General Studies / Teaching Education Coursework
Santa Fe Community College
Santa Fe, New MexicoGED -
Lynbrook High School
CaliforniaSkills
- Logistics management
- Daily operations oversight
- Team leadership
- Service coordination
- Safety accountability
- Problem solving
- Conflict resolution
- Reliability, teamwork, and time management
- Organizational multitasking
- Guest relations
- Relationship management
- Payment processing
Personal Information
- Title: Customer Service | Guest Relations | Operations & Team Leadership
- Driving License: New Mexico Class E Driver's License
Certification
- Emergency Medical Technician Basic (EMT-B)
- FAA Aircraft Rescue and Fire Fighting (ARFF) Qualified
- Incident Command System: IS-100 and IS-200
- National Incident Management System: IS-700 and IS-800
- Hazardous Materials (HazMat) Training
- New Mexico Class E Drivers License
Timeline
Owner / Operator | Customer Service & Business Operations
Jump Around NM LLC
01.2012 - 01.2016
Fire Captain | Fire Lieutenant | Fire Engineer | Firefighter
Santa Fe Fire Department
01.2007 - 07.2026
Valet Captain | Valet | Bellman
La Posada Hotel
01.2003 - 01.2011
General Studies / Teaching Education Coursework
Santa Fe Community College
GED -
Lynbrook High School