NYLIA Ordonez
Irving,TX
Summary
Dedicated and knowledgeable individual with vast experience providing customer service to a wide variety of clients. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. Accurately prioritizes tasks, preempts issues and uplifts department by proactively helping patrons and boosting morale with innovative ideas.
Overview
10
10
years of professional experience
Work History
LIBRARY ASSISTANT
City of Irving, Valley Ranch Library
Irving, TX
05.2019 - Current
- Organized library shelves and maintained the cataloguing system to ensure efficient retrieval of resources.
- Performed circulation duties such as issuing and receiving library materials, collecting fines and maintaining records.
- Assisted patrons with locating materials, providing reference services and answering inquiries.
- Utilized library circulation systems to check in and check out library materials.
- Participated in library events and programs, such as story time with children and book festival.
ASSISTANT MANAGER
Sky Zone
Irving, TX
08.2017 - 01.2019
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties.
- Assisted with recruiting efforts by interviewing prospective candidates for open positions.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
CASHIER
Tom Thumb
Irving, TX
11.2015 - 03.2017
- Operated cash register to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Education
HIGH SCHOOL DIPLOMA -
Jack E. Singley Academy
Irving, TX06.2018
Some College (No Degree) - GRAPHIC DESIGN
Dallas College/Northlake Campus
Irving, TX, USSkills
- Team leadership
- Customer service
- Organization skills
- Creative thinking
- Verbal and written communication
- Microsoft Office
- Data entry
- Service oriented
- Problem resolution
- Friendly, positive attitude
Accomplishments
Presented with City of Irving RISE Award for Innovative and Creative Ability 4 times under 2 years.
Timeline
LIBRARY ASSISTANT
City of Irving, Valley Ranch Library
05.2019 - Current
ASSISTANT MANAGER
Sky Zone
08.2017 - 01.2019
CASHIER
Tom Thumb
11.2015 - 03.2017
HIGH SCHOOL DIPLOMA -
Jack E. Singley Academy
Some College (No Degree) - GRAPHIC DESIGN
Dallas College/Northlake Campus