Ny'liah Williams
Mobile,AL
Summary
Dedicated professional with a strong background in tax preparation and client service. Proven ability to manage deadlines, support complex processes, and build lasting relationships, contributing to improved client experiences and operational efficiency.
Overview
8
8
years of professional experience
Work History
Tax Preparer Assistant
Better Days Tax Service
Mobile, AL
01.2025 - Current
- Enhanced client satisfaction by providing accurate and timely tax preparation assistance.
- Assisted senior tax preparers in completing complex returns, ensuring compliance with all regulations.
- Supported clients in gathering relevant financial information, enabling accurate tax return filings.
- Educated clients on available deductions and credits, maximizing their potential refunds or minimizing liabilities.
- Supported management in overseeing day-to-day operations such as appointment scheduling and answering phone inquiries effectively.
Server
Sidewayz Sports Bar
Mobile, AL
03.2023 - 01.2025
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order execution, improving overall service delivery times.
- Trained and mentored new team members on operational standards and best practices for efficient service.
- Managed multiple tables simultaneously, demonstrating strong organizational skills and attention to detail.
- Coordinated with management on promotional events, contributing to increased patron engagement and sales growth.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Administrative Assistant
May Construction
Mobile, AL
02.2019 - 01.2023
- Coordinated project schedules and appointments for management team.
- Managed correspondence, ensuring timely responses and accurate information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in preparation of project documentation, enhancing clarity and compliance.
- Implemented filing system improvements, increasing accessibility and organization of records.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Cashier
Sonic
Mobile, AL
01.2018 - 02.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper cash handling procedures.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in restocking inventory, ensuring product availability and organization.
- Trained new staff on cash register operations and customer service standards.
- Implemented best practices for maintaining cleanliness and safety in work area.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Mattie T. Blount High School
Mobile, ALSkills
- Deadline oriented
- Data entry proficiency
- Tax research
- Tax software mastery
- Client confidentiality
- Organization skills
- Relationship building
- Document preparation
- Filing system management
- Data inputting
- Teamwork and collaboration
- Customer service
Timeline
Tax Preparer Assistant
Better Days Tax Service
01.2025 - Current
Server
Sidewayz Sports Bar
03.2023 - 01.2025
Administrative Assistant
May Construction
02.2019 - 01.2023
Cashier
Sonic
01.2018 - 02.2019
High School Diploma -
Mattie T. Blount High School