Nyra Mckinney
Converse,TX
Summary
Customer Service Representative with five years of experience in the technology and food service industries. Strong communication and interpersonal skills with a focus on active listening and emotional intelligence. Passionate about helping people by finding creative and fast solutions. Known for being organized and a strong team player.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
TaskUs
02.2022 - Current
- Communicated with empathy, patience, and identified solutions for guest satisfaction and diffused conflicts.
- Maintained and managed customer files and databases.
- Assisted team mates with questions and creating reports.
- Regularly managed high volumes of inbound calls while meeting client expectations and metrics.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
ReconMR
09.2021 - 02.2022
- Responded to inquiries and issues.
- Conducted customer service surveys.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
Technical Support Representative
Ibex Global
12.2019 - 10.2020
- Efficiently handled busy, multi-line phone system.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to technical support needs.
- Monitored systems in operation and quickly troubleshot errors.
Counter Help/Cashier
Panda Express
05.2018 - 09.2019
- Contributed to high-level of customer satisfaction by constantly maintaining friendly attitude.
- Supported kitchen team in food preparation when needed.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Used POS system to enter orders, process payments and issue receipts.
Education
Bachelor's - Psychology
University of Texas At San Antonio
San Antonio, TX12.2024
Associate of Arts - Psychology
Northeast Lakeview College
Live Oak, TX12.2021
Skills
- Positive Attitude
- Excel
- Microsoft office
- Technical Support
- Microsoft Windows
- Active Listening
- Data Inputting
- Process Payments
- Conflict Management
- Maintaining Guest Records
- Customer Service Management
- Multi-line phone talent
Timeline
Customer Service Representative
TaskUs
02.2022 - Current
Customer Service Representative
ReconMR
09.2021 - 02.2022
Technical Support Representative
Ibex Global
12.2019 - 10.2020
Counter Help/Cashier
Panda Express
05.2018 - 09.2019
Bachelor's - Psychology
University of Texas At San Antonio
Associate of Arts - Psychology
Northeast Lakeview College
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