Nyree Hopson
Springfield,IL
Summary
Experienced with managing concession operations, ensuring smooth and efficient service. Utilizes team collaboration and strategic planning to meet and exceed customer expectations. Track record of effective inventory management and staff supervision.
Overview
3
3
years of professional experience
Work History
Lake Williamsons | Dining Hall
01.2021
- Enhanced customer satisfaction by preparing fresh salads and serving ice cream efficiently.
- Provided assistance to children and adults, ensuring a positive experience for all patrons.
- Maintained optimal inventory levels by restocking food supplies regularly throughout service periods.
- Ensured cleanliness by adhering to sanitation standards, contributing to a safe environment.
- Promoted healthy eating habits by offering nutritious options at the salad bar.
- Responded to customer inquiries about menu items, enhancing overall service quality.
Concession Manager
The Gym on Veterans Parkway
01.2022 - 01.2025
- Improved customer satisfaction by streamlining concession processes with management collaboration.
- Supervised food and beverage staff, evaluating performance and suggesting improvements.
- Addressed customer concerns promptly, providing solutions that met their needs while maintaining profitability for the business.
- Managed inventory effectively, reducing waste and ensuring optimal product availability for customers.
- Managed employee schedules, optimizing staff availability for peak concession times.
Education
Associate of Arts - Psychology
Lincoln Land Community College
01-2026
Skills
- Good with kids
- Management
- Problem-solving
- Teamwork and collaboration
- Communication
- Leadership
- Scheduling
- Customer service
- Compassionate
- Patience
- Willing to learn
- Customer satisfaction
Awards/Certificates
- High School diploma
- Moving up in my position as a manager at my job
Timeline
Concession Manager
The Gym on Veterans Parkway
01.2022 - 01.2025
Lake Williamsons | Dining Hall
01.2021
Associate of Arts - Psychology
Lincoln Land Community College