Nyree Wade
Lake Havasu City,AZ
Summary
Skilled agent focused on the importance of building strong customer relations and trust that lead to reliable return business.
Overview
24
24
years of professional experience
Work History
L3 Member Services Agent
Coach-Net
01.2022 - 01.2024
- Educate and explain membership benefits and coverage
- Answering inbound calls
- Email benefit information and maintain communication with Dealer Sales agents
- Answering all Non-Revenue questions about Member's Accounts, and Membership Cards
- Educate and explain both Coach-Net and Blue Compass Mobile Applications
- Handling complaints/escalations
- Answering dealership questions
- Providing information regarding claims administration questions
- Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Responded to requests for service and assistance.
- De-escalated and resolved customer complaints with punctual, polite and professional service
Emergency Roadside Dispatcher
Coach-Net
01.2022 - 01.2023
- Inbound and outbound emergency roadside calls for over 2 years
- Dispatching service in a timely manner
- Navigating various application and database software, use of Microsoft Teams, communication and team building meetings
- Worked in fast paced high volume call center, use of critical thinking and providing timely assistance to customers
- Multi-tasking within high stress situations and problem solving for quick service
- Provided friendly, professional customer care
- Provided detailed, thorough documentation and transcription of all service calls dispatched.
Office Assistant
Stone Canyon Realty
01.2000 - 01.2002
- General assistant duties, operated spec home, created and presented prospective clients with brochures, showcased home and topographical maps of housing development and coordinated showing of properties by licensed agents.
- Coordinated and scheduled meetings and appointments
- Input data into spreadsheets and databases
- Created and maintained detailed records of all office activities
Education
Diploma - CPR Certified for Healthcare Providers
Herzing College/Lakeland Dental Academy
Crystal, MN12.2007
Associate's degree - General Studies
Pima Community College
Tucson, AZ12.2000
Skills
- Clear and effective communicator
- Highly experienced with customer care and conflict resolution
- Self-sufficient and goal driven
- Organized in past-paced environments
- Experience with network troubleshooting/diagnostics
- Familiar with working with contractors and vendors
Timeline
L3 Member Services Agent
Coach-Net
01.2022 - 01.2024
Emergency Roadside Dispatcher
Coach-Net
01.2022 - 01.2023
Office Assistant
Stone Canyon Realty
01.2000 - 01.2002
Diploma - CPR Certified for Healthcare Providers
Herzing College/Lakeland Dental Academy
Associate's degree - General Studies
Pima Community College
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