Nyria Haynes
Charleston,SC
Summary
Energetic Associate offers customer service and resolution expertise, outstanding time management, and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining a positive attitude focused on customer satisfaction.
Overview
9
9
years of professional experience
Work History
Seasonal Reatil Associate
Bath & Body Works
Charlotte, NC
09.2024 - 01.2025
- Processed shipments received from vendors according to established protocols.
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Handled incoming calls from customers regarding orders or other inquiries.
- Organized backroom areas to maintain a clean and organized work environment.
Administrative Assistant
Chatham County Health Department
Savannah, GA
03.2021 - 06.2021
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
Stock Manager/Sales Associate
Bath and Body Works
Charleston, SC
10.2019 - 06.2020
- Ensured merchandise organization while molding a fashionable display for products.
- Assisted an average of 80+ customers per day in selecting or finding products and providing recommendations, giving advice, and options that meet their needs.
- Implemented new strategies to continuously improve customer service, company or brand visibility, and product provided.
- Responded to urgent situations concerning customer inquiries, merchandise, or tending to large groups of guests during the holiday season.
Sales Lead Manager
Ann Taylor Factory Store
North Charleston, SC
11.2018 - 03.2019
- Managed and coached sales goals and strategies that contributed to 30% increased growth in sales and profitability within a week.
- Trained associates on cross-selling and relationship-building techniques to provide a secure, comfortable environment.
- Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
- Participated in conference calls to discuss sales strategies with the General Manager, to help boost our merchandise credit cards.
- Monitored daily, weekly, and monthly performance metrics to ensure targets were met.
Administrative Assistant
Charleston Hospitality Group
Charleston, SC
05.2016 - 02.2017
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
- Tracked and submitted employee timesheets to accounting department for payroll processing
- Actualized strategies to continuously improve customer service, company, or brand visibility and product provided
Education
High School Diploma -
Wando High School
Mt. Pleasant, SC06.2014
Some College (No Degree) - Cybersecurity Technologies
Beaufort Digital Corridor
Beaufort, SCSkills
- Inventory management
- Accurate money handling
- Project Reporting
- Interpersonal communication
- Customer Service
- Data Entry
- Excellent multi-tasker
- Basic clerical knowledge
- Inventory control
- HIPAA compliance
Timeline
Seasonal Reatil Associate
Bath & Body Works
09.2024 - 01.2025
Administrative Assistant
Chatham County Health Department
03.2021 - 06.2021
Stock Manager/Sales Associate
Bath and Body Works
10.2019 - 06.2020
Sales Lead Manager
Ann Taylor Factory Store
11.2018 - 03.2019
Administrative Assistant
Charleston Hospitality Group
05.2016 - 02.2017
High School Diploma -
Wando High School
Some College (No Degree) - Cybersecurity Technologies
Beaufort Digital Corridor
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