Nyriah Arnold
Richmond Hill,United States
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
8
8
years of professional experience
Work History
Supervisor
Starbucks
01.2018 - 06.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Boosted team performance by developing customer service training materials and conducting service training.
- Achieved results by working with staff to meet established targets.
- Solicited customer feedback to identify and improve on areas of weakness.
Server
Longhorn Steakhouse
10.2015 - 10.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor of Arts - Psychology
Georgia Southern University
Statesboro, GA11.2021
Skills
- Complex Problem-Solving
- Priority Management
- Processes and Procedures
- Goal-Oriented
- Task Prioritization
- Technical Proficiency
- Effective Communication
- Organizational Skills
- Time Management
- Conflict Resolution
- Leadership Abilities
Timeline
Supervisor
Starbucks
01.2018 - 06.2023
Server
Longhorn Steakhouse
10.2015 - 10.2020
Bachelor of Arts - Psychology
Georgia Southern University
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