NYSHAWN BUTLER
BRC
The Bronx,NY
1
Language
1
Certification
6
years of professional experience
Dedicated professional experienced in community support, residential services, customer service, and retail operations. Maintains safe environments, supports diverse needs, and manages conflicts with professionalism. Communicates effectively and collaborates well in teams while ensuring accurate documentation and efficient inventory management.
Work History
Community Technician
7 Months- Maintained safe, orderly residential environment through active monitoring and clinical rounds, ensuring resident well-being.
- Engaged residents using trauma-informed and de-escalation techniques
- Respond to conflicts, safety concerns, and crises professionally
- Screened residents and visitors to uphold dignity and security while facilitating a welcoming atmosphere.
- Administered First Aid, CPR, and Narcan in emergencies to ensure resident safety.
- Complete documentation (logbooks, incident reports, progress notes)
- Support fire safety procedures, inspections, and compliance
- Assisted with meals, provided escorts, managed inventory, and ensured facility upkeep to support daily operations.
Group Leader LEAP
11 Months- Led and supervised group of students in structured after-school environment, fostering safety and engagement
- Provided academic support through targeted homework assistance and enrichment activities to enhance learning
- Coordinated daily activities and collaborated with staff to promote student growth and ensure smooth program operations
2 Months
- Provided respectful, client-centered support to individuals experiencing homelessness
- Assisted with distribution of food, clothing, and essential supplies
- Maintained a safe, clean, and organized environment following agency procedures
- Communicated professionally with diverse populations while demonstrating empathy and patience
- Collaborated with staff and volunteers to support daily operations and service goals
1 Month
- Utilized teamwork and organizational skills with strong leadership
- Gained insight into today's workforce and solved real-world problems
- Developed professional skills and prepared for future employment
2 Months
- Restocked and organized merchandise
- Answered customer questions and resolved concerns
- Helped with purchases, rewards programs, and locating items
- Built positive relationships to increase return business
- Checked prices, applied discounts, and processed transactions
Education
High School Diploma
High School Diploma - Digital Marketing
Skills
Client & Resident Support
Customer Service
Conflict Resolution & De-escalation
Crisis intervention
Safety & Security Awareness
Professional Communication
Documentation & Record Keeping
Teamwork & Collaboration
Organization & Time Management
Resource Management
Financial Reporting
Attention to Detail
CPR & First Aid
Narcan Administration
Trauma-Informed Support
Problem Solving
Certification
CPR Trained
Narcan Trained
First Aid
F02 - Fire guard licesce
LANGUAGES
English, First Language
Timeline
Community Technician
BRC
03.2026 - CurrentRead More
Group Leader LEAP
11.2025 - CurrentRead More
Coalition for the Homeless
05.2024 - 07.2024Read More
SYEP Employee United Activities Unlimited
06.2021 - 07.2021Read More
Convenience Store Clerk Channel Grocery Corp
05.2020 - 07.2020Read More
Borough of Manhattan Community College
High School Diploma from Digital Marketing
Read More
Dewitt Clinton High School
High School Diploma
Read More