Compassionate healthcare and human services professional with over 6 years of experience in client support, care coordination, and medication administration. Proven ability to maintain accurate records and collaborate with multidisciplinary teams to deliver person-centered services and achieve positive outcomes for individuals and families.
Overview
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Language
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Certification
6
6
years of professional experience
Work History
Program Director
Charity Heart Healthcare
Remote - Gaithersburg, MD
12.2025 - 08.2026
Coordinated and oversaw program activities that promoted quality care, safety, dignity, and positive outcomes for individuals receiving services.
Collaborated with staff and healthcare professionals to address client needs, communicate concerns, and support continuity of care.
Promoted compliance with organizational procedures related to documentation, confidentiality, medication practices, health monitoring, and client support.
Reviewed client needs and service concerns to identify follow-up actions and enhance program operations.
Facilitated staff communication, teamwork, and problem-solving while ensuring a calm and professional environment in challenging situations.
Maintained a person-centered approach when supporting individuals with diverse needs and backgrounds.
Career Target / Leadership Experience
Program Coordinator
Charity Heart Healthcare
Remote - Gaithersburg, MD
04.2024 - 12.2025
Coordinated client support activities and collaborated with team members to ensure safe and consistent service delivery.
Maintained accurate records and documented client needs, wellness observations, medications, and condition changes in a timely manner.
Monitored client well-being and reported concerns to appropriate personnel to promote optimal care and timely intervention.
Facilitated appointments, transportation, and daily living support to enhance client independence and overall quality of life.
Built positive relationships with clients, families, and coworkers through respectful communication, empathy, and cultural sensitivity.
Collaborated with supervisors and other professionals to support individualized care plans and positive client outcomes.
Career Target / Program Coordination Experience
Medication Technician
Charity Heart Healthcare
Gaithersburg, MD
01.2023 - 04.2024
Ensured prescribed medications were taken according to physician orders and maintained accurate medication administration records.
Monitored vital signs before administering medications and verified medication expiration dates prior to dispensing.
Performed wellness observations and documented side effects or concerning responses for clinical follow-up.
Conducted wellness observations and recorded side effects or concerning responses for timely clinical follow-up.
Implemented infection control measures through consistent handwashing, universal precautions, and isolation procedures.
Family Service Counselor
Healthcare Services Group
Manhattan, NY
03.2022 - 01.2023
Evaluated therapeutic interventions by assessing client responses, enhancing treatment effectiveness.
Facilitated development of positive communication skills in clients to resolve family conflicts.
Collaborated with other professionals to support positive outcomes for clients.
Evaluated the effectiveness of therapeutic interventions by assessing client responses to treatment.
Delivered emotional support during life events, fostering trust and rapport with individuals facing challenges.
Caregiver
Beloved Home Healthcare
Queens, NY
08.2020 - 03.2022
Provided emotional support, personal care, and companionship to elderly clients in their homes.
Engaged with patients and families to provide emotional support and daily living instruction.
Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
Recorded vital signs to monitor patient conditions and inform healthcare decisions. such as blood pressure and temperature when necessary.
Engaged patients and families, providing emotional support and guidance on daily living activities to enhance quality of life.
Monitored vital signs and medication use while documenting variances and concerning responses.
Monitored vital signs and medication use, documenting variances and concerns to inform care decisions and ensure safety.
Transported clients to medical appointments and other necessary errands.
Assisted clients in adapting to new lifestyles during recovery periods at home. to new lifestyles during periods of incapacitation or recuperation.
Education
Strategic Sales Management - Business Administration And Management