Nyssa Cavazos
Irving,TX
Summary
Customer-focused office support professional with experience resolving inquiries, coordinating calendars, and maintaining accurate records. Strong Microsoft Office skills with a record of reliable follow-through in fast-paced environments. Demonstrated commitment to confidentiality and efficient issue resolution.
Overview
11
11
years of professional experience
Work History
Remote Customer Solutions Representative
The Home Depot
Irving, TX
08.2023 - Current
- Responded to customer inquiries promptly, delivering accurate information on products, services, and promotions to enhance customer satisfaction.
- Addressed and resolved customer concerns professionally, employing problem-solving skills to improve customer experience.
- Utilized computer systems and software applications to assist customers efficiently, ensuring timely support and effective issue resolution.
- Work independently while managing time effectively.
- Adapt to new processes and technologies in a fast-paced environment.
Special Education Inclusion/Resource Aide
Canyon Ranch Elementary School
Coppell, TX
08.2021 - 08.2023
- Facilitated instructional support initiatives alongside special education teachers.
- Supported classroom behavior management strategies by collaborating with teachers to implement effective techniques. and instructional programs.
- Organized and prepared instructional materials to enhance student engagement and learning.
- Maintained accurate student records and progress tracking, ensuring compliance with reporting standards.
- Ensured compliance with student privacy regulations (FERPA).
Front Office Assistant
MNP Tax Service
Irving, TX
01.2019 - 08.2023
- Delivered exceptional customer service while assisting clients, enhancing overall client satisfaction.
- Coordinated appointment scheduling and organized tax-related documents to support efficient client interactions.
- Performed data entry, maintained accurate records, and organized documents to streamline office operations.
- Assisted with basic tax preparation tasks and spreadsheet management.
- Ordered office supplies and maintained inventory levels.
- Worked part-time in various roles to support team operations.
Lead Instructional Aide
J.O. Davis Elementary School
Irving, TX
08.2016 - 08.2021
- Coordinated paraprofessional training and professional development to strengthen instructional support.
- Assisted in staff development programs and events, fostering collaboration and enhancing faculty engagement.
- Facilitated support for substitute teachers, improving classroom effectiveness and continuity of instruction.
- Supervised students and ensured safety throughout the school day.
- Managed confidential projects, reports, and scheduling.
Receptionist
J.O. Davis Elementary School
Irving, TX
11.2015 - 08.2016
- Managed multi-line phone systems and handled inquiries professionally.
- Responded to inquiries and requests from parents, students, and staff, by providing timely support and information.
- Scheduled and coordinated meetings, calendars, and emails.
- Maintained FERPA compliance in handling student records and documentation to protect student privacy.
- Reviewed purchase orders for school events and supplies to ensure accuracy and timely processing.
Education
Bachelor of Arts - Interdisciplinary Studies (K-8)
Western Governors University
Salt Lake City, UT11-2018
Bachelor of Science - Education/Early Childhood Education
Kaplan University
Davenport, IA10-2016
High School Diploma -
Moody High School
Corpus Christi, TX08-2010
Skills
- Client engagement
- Data management
- Microsoft Office proficiency
- Calendar management
- Tech adaptability
- Strong organizational and time management skills
- Experience handling confidential information
- Conflict resolution
- Verbal communication
Timeline
Remote Customer Solutions Representative
The Home Depot
08.2023 - Current
Special Education Inclusion/Resource Aide
Canyon Ranch Elementary School
08.2021 - 08.2023
Front Office Assistant
MNP Tax Service
01.2019 - 08.2023
Lead Instructional Aide
J.O. Davis Elementary School
08.2016 - 08.2021
Receptionist
J.O. Davis Elementary School
11.2015 - 08.2016
Bachelor of Arts - Interdisciplinary Studies (K-8)
Western Governors University
Bachelor of Science - Education/Early Childhood Education
Kaplan University
High School Diploma -
Moody High School