Nyssa Steves
South Glens Falls ,NY
Summary
I was a waitress for many years. Started working in the warehouse environment and discovered that I really loved it. I worked very hard to become a trainer. To have the ability to help people to be successful as safely and quickly as possible. I love being a team leader.
Overview
24
24
years of professional experience
Work History
Warehouse Specialist/ Trainer
Ace Distribution Center
01.2022 - 02.2025
- Verified amount of items received in orders and cross-checked with invoices.
- Collaborated with team members to meet daily goals.
- Maintained cleanliness and organization within the warehouse facility, promoting a safe working environment for all staff members.
- Loaded and unloaded items from and to shipping containers and vessels.
- Actively participated in continuous improvement initiatives, identifying areas for potential enhancement and implementing changes as needed.
- Supported cross-functional teams during peak seasons or high-demand periods by providing additional labor and expertise where needed.
- Conducted cycle counts to maintain accurate inventory records while minimizing discrepancies between physical stock and system data.
- Operated various types of material handling equipment safely, including forklifts, pallet jacks, and hand trucks.
- Packaged items for safe shipment and protection from damage in transit.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Helped train new employees in safe practices and warehouse procedures.
- Operated equipment while observing standard safety procedures.
Warehouse Specialist
AngioDynamics
03.2017 - 08.2020
- Verified amount of items received in orders and cross-checked with invoices.
- Collaborated with team members to meet daily order fulfillment goals, ensuring timely delivery to customers.
- Maintained cleanliness and organization within the warehouse facility, promoting a safe working environment for all staff members.
- Loaded and unloaded items from and to shipping containers and vessels.
- Operated various types of material handling equipment safely, including forklifts, pallet jacks, and hand trucks.
- Packaged items for safe shipment and protection from damage in transit.
Waitress Trainer
Sicilian Spaghetti House
05.2001 - 08.2014
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
Server Trainer
TGI Fridays
07.2008 - 02.2011
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
Server
Windmill Diner
07.2003 - 11.2003
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Skills
- Training
- Order filling
- Warehouse safety compliance
- Willing to learn
- Attention to detail
- OSHA compliance
- Team collaboration
- Physical strength and stamina
- Equipment operation
Timeline
Warehouse Specialist/ Trainer
Ace Distribution Center
01.2022 - 02.2025
Warehouse Specialist
AngioDynamics
03.2017 - 08.2020
Server Trainer
TGI Fridays
07.2008 - 02.2011
Server
Windmill Diner
07.2003 - 11.2003
Waitress Trainer
Sicilian Spaghetti House
05.2001 - 08.2014
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