Nystashia Crawford
Lancaster,TX
Summary
Experienced Customer Service Associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Strong leader and problem-solver dedicated to streamlining operations and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Customer Service Associate
Amazon
11.2017 - 09.2024
- Managed high call volume of 30 or more incoming calls, emails, fax per day for customer inquiries.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Increased efficiency and team productivity by promoting operational best practices.
- Identified and resolved discrepancies and errors in customer accounts.
Front Desk Associate
Parkland Hospital
08.2015 - 06.2017
- Organized front desk customer service duties such as bookkeeping deposits fees payments, scheduling, fax, emails, and Microsoft Office operations.
- Maintain a professional and welcoming appearance and streamline guest check-in and front desk operations.
- Managed over 55 incoming customer calls per day. Enhance guest satisfaction by reducing wait times and collaborate with teams to improve customer satisfaction.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Developed and maintained positive relationships with guests for satisfaction.
Cash Office Clerk
Tom Thumb
06.2014 - 07.2015
- Manage incoming calls of 40 a day. Outgoing cash that is exchanged and deposited
- Great and interact with customers in resolving their problems with communication and store procedures.
- Optimized cash office procedures, significantly reducing processing time and enhancing productivity in high-volume transactions.
- Counting money monitoring the day-to-day customer service needs such as processing checks, money orders, western union payments, car tags, lottery tickets, scratch offs, and gift cards
- Supported store operations by providing accurate monetary change for cash registers at the beginning of each shift.
- Established productive working relationships with coworkers, fostering a positive atmosphere conducive to effective teamwork.
- Meticulously balanced cash drawers, ensuring accuracy in daily financial reports and maintaining impeccable records.
- Streamlined communication between departments by maintaining well-organized financial records accessible to all relevant parties.
Medical Assistant
Heart Masters Cardiology
01.2008 - 06.2014
- Handle incoming calls for a multi-line systems of 50 call or more per day. Also in person communication of 30 per customers a day.
- Implemented efficient patient flow and drastically reducing wait times and enhancing overall clinic performance as Medical Assistant at Heart Masters Cardiology.
- Manage billing and bookkeeping with accuracy. Talk with customers and handle patient information verification, of insurance, and payments.
- Schedule appointments and ensure all inventory was stocked and maintained
- Physically administer phlebotomy techniques; give shots to patients, EKG, and blood pressure while making sure customers are comfortable and informed about procedures.
Education
Medical Certificate - Medical Assisting
Remington College
Dallas, TX08.2008
High School Diploma -
Dallas Can Academy
Dallas12.2003
Skills
- Administrative and office support
- Data Entry
- Appointment Scheduling
- Order fulfillment
- MS office proficiency
- Communication
- Organization
- Detail Oriented
- Type 60 WPM / Ten Key
- Customer complaint resolution
- Complex Problem-solving
- Understanding customer needs
Timeline
Customer Service Associate
Amazon
11.2017 - 09.2024
Front Desk Associate
Parkland Hospital
08.2015 - 06.2017
Cash Office Clerk
Tom Thumb
06.2014 - 07.2015
Medical Assistant
Heart Masters Cardiology
01.2008 - 06.2014
Medical Certificate - Medical Assisting
Remington College
High School Diploma -
Dallas Can Academy
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