Nytia Newcomb
Salisbury,MD
Summary
Dependable and tech-savvy professional with extensive experience in customer service, administrative support, and logistics coordination. Skilled in managing high-volume tasks, maintaining accurate records, and resolving issues efficiently. Proficient in Microsoft Office and remote work tools, with strong organizational and communication skills. Seeking a remote role in customer service or administrative support where I can contribute to operational efficiency and customer satisfaction. Currently pursuing a B.B.A. in Entrepreneurship.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Perdue Transportation Inc
10.2024 - 08.2025
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Returns
Sisk
01.2024 - 01.2024
- Receiving returned items and checking if they match the return papers. This may include inspecting for damage or defects, and determining if items are eligible for a refund or exchange.
- Processing returns according to company policies, such as updating inventory records and restocking items that can be sold. This may also include processing refunds and exchanges, and keeping records of all return transactions.
- Providing customer service and support regarding returns, and ensuring customer satisfaction.
- Managing the return of defective or damaged items to vendors, and coordinating returns clerk activities with warehouse management.
Forklift Operator
Adecco
- Understand product/data flow through the entire RxO Stockroom process (i.e. Receiving unload, Receiving, Putaway, Letdown, Picking, Staging, and Shipping processes)
- Identify, diagnose, document, and resolve associate/process/software issues
- Communicate internally and externally, via in person, phone, and email with support, associates, leadership, etc.
- Perform visual audits of associates following SOP’s for accuracy and consistency
- Support management team by ensuring that all department KPIs are being met
- Assist Supervisor with ensuring that all outbound shipping jobs meet their scheduled carrier pick ups
- Monitor the quality of outbound product/deliveries from the DC’s to the consumers
- Be a point of contact for associate questions on errors, processes, and Lab job discrepancies
- Complete projects and tasks as assigned by Leadership Team
Shipping and Receiving
Project Verte
- Manage the shipment and receipt of all products, materials, and supplies.
- Collaborate and communicate with logistics technicians, customer service representatives, service providers, and others involved in the shipment and receipt of products.
- Track, trace, and update the status of incoming and outgoing shipments.
- Maintain a clean, neat, and member-ready area.
- Promptly unloads trucks and deliveries and sorts and stocks receivables.
- Maintain an accurate log sheet of daily moves, scanning inventory, and counting accurately.
- Engage with vendors and drivers with a positive attitude.
- Provide additional backup support for shipping and receiving departments.
Retention Manager
Perdue, Inc.
- Create, monitor and maintain planned production orders in the current ERP manufacturing system.
- Review and utilizes available inventory to ensure fulfillment of production orders, taking into account schedule compliance and operational requirements.
- Convert planned orders into production orders ensuring they are received by the correct resource.
- Update production orders with substitutions, alternate resources and sequence.Creates production orders for various processes based on the planning manager’s schedule.
- Maintain a record of highly sensitive information such as social security numbers, work history, medical records.
Pharmaceutical Manufacturing Operator
ILC Dover
- Understand, practice, and support safety standards
- Conduct tests to ensure that manufactured products conform to specifications
- Utilize calipers, micrometers, scales, gauges, microscopes, or other appropriate measurement/validation equipment to perform routine and non-routine inspections of raw materials, in-process products, or finished products
- Communicate with production to reduce the amount of non-conforming product produced
- Maintain inspection reports and records inspection data as part of overall quality system
- Participate in the development of corrective action measures
Picker/Packer
Cenveo
- Inspect the quality of envelopes, and label cartons
- Reports variances to key personnel and checks current production orders / schedules to determine daily production requirements
- Receive production order (pocket) and determine that adequate cartons / boxes have been placed at line
- Feed blanks into the machine; visually inspect product for defects and reports defects to machine adjuster immediately
- Pack items in designated boxes and cartons (style and size) per customer order
Inspector/Packer
Dart Container
- Visually inspect finished products and verify package counts
- Tape boxes and manually transfer products to stacking area
- Assemble flat cardboard into box shape for shipping products
- Perform quality checks at scheduled intervals
- Communicate quality concerns to operator, quality control, mechanic or supervisor
- Start and stop machinery according to standard operating procedures
- Address minor equipment problems
- Maintain a clean and safe work environment
Office Assistant
Food Lion
01.2015 - 01.2018
- Assisted in the management of daily operations, including inventory control, stocking shelves, and ensuring product quality and freshness
- Collaborated with the grocery manager to develop and implement strategies for improving customer satisfaction and increasing sales
- Managed and organized office supplies, ensuring efficient inventory levels and timely reordering
- Handled incoming calls, took messages, and directed inquiries to appropriate staff members
- Managed office calendar/scheduling conflicts to optimize time management for executives
- Handled safe declarations and bank deposits
- Complete transactions through money gram and Western Union
Education
B.B.A. - Entrepreneurship
Strayer University
GeorgiaHigh School Diploma -
Seaford Senior High School
Seaford, DE06.2015
Skills
- Microsoft Office Suite (Word, Excel, Outlook)
- Data Entry & Recordkeeping
- Customer Relationship Management
- Time Management & Multitasking
- Verbal & Written Communication
- Problem-Solving & Conflict Resolution
- Remote Tools: Zoom, Slack
- Order Processing & Documentation
Certification
- Driver's License
- July 2023 to October 2030
Additional Information
I am a high achiever who is driven to succeed. I strive for personal and professional growth. I am self-assured, focused, and ambitious. I have a strong belief in my abilities to give exceptional service. I am a hard worker who constantly sets high standards for myself. I'm eager to learn and grow as a person as well as an employee. I am an excellent communicator and organizer. I can multitask and solve problems well.
Timeline
Customer Service Coordinator
Perdue Transportation Inc
10.2024 - 08.2025
Customer Returns
Sisk
01.2024 - 01.2024
Office Assistant
Food Lion
01.2015 - 01.2018
Forklift Operator
Adecco
Shipping and Receiving
Project Verte
Retention Manager
Perdue, Inc.
Pharmaceutical Manufacturing Operator
ILC Dover
Picker/Packer
Cenveo
Inspector/Packer
Dart Container
B.B.A. - Entrepreneurship
Strayer University
High School Diploma -
Seaford Senior High School