Nytiah Germain

• Assisted clients with benefits enrollment and inquiries.
• Conducted initial interviews with new clients to explain the company's benefits packages and answer questions.
• Processed and maintained client benefits records.
• Review the financial materials collected, and complete the financial section of the client’s chart, including, in the case of self-paying clients, setting the fee based on income, a sliding scale, and the client’s ability to pay.
• Contact the client or potential client to clarify any questions related to the client’s financial data, and arrange for a face-to-face meeting, if appropriate.
• Monitor clients with Medicaid pending to ensure follow-through with the application process, and enter any updated information about Medicaid status.
• Individually meet with clients who have an outstanding balance to ensure the collection of appropriate payments.
• Appropriately document all activity with the client, and information related to payments, insurance, and Medicaid in the client’s chart and/or in the agency’s billing system.
• Work closely with the agency’s insurance specialists on any insurance-related matters, such as denials or authorizations.
• Send invoices to clients with outstanding balances for payment, monthly.

• Managed scheduling and appointments for faculty and students efficiently.
• Coordinated communication between departments, ensuring timely information flow.
• Maintained student records and files, ensuring accuracy and confidentiality.
• Assisted in preparing educational materials for classes and training sessions.
• Supported payroll processing by gathering necessary documentation from employees.
• Processed incoming inquiries, directing them to appropriate staff members promptly.
• Handled office supplies inventory, placing orders to maintain adequate stock levels.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• • Distribute emails and faxes between the school and other organizations that offer student grants to eligible students.

• Updated databases and spreadsheets regularly to track progress.

• Answered customer questions about available products and services.

• Entered information onto digital systems to maintain data quality and accuracy.

• Obtained signatures for financial documents and internal and external invoices.

• Created and maintained spreadsheets with advanced Excel functions and calculations to develop reports and lists.

• Trained office staff in use of different equipment and software programs.

• Handled vendor invoices, verifying coding, reconciling purchase orders and documenting approvals in [Software].

• Document collections using pre-set logs, electronic platforms and other related tools

• Identify areas for operations improvements at the site and internally, pursue continuous improvement objectives,

• Manage shipments from assigned sites to meet sales and customer demands

• Create Airway bills for collection sites to ship at varying temperatures

• Perform a thorough QC on all Case Report Forms accompanying specimens form sites, obtain any missing data or clarifications in a timely manner

• Scheduled office meetings and administrative appointments for Directors and management teams

• Generated reports and typed letters in Word and prepared PowerPoint presentations

• Monitored supervisor's work calendar and scheduled appointments, meetings

• Assist Human Resources/Accounting department with correspondence, mailings and special projects

• Create Amex reports for Chief of Residential directors.

• Helped maintain office organization for aesthetic appeal and easy access to supplies.

• Updated databases and spreadsheets regularly to track progress.

• Maintain a well & Extreme well-organized flow.

• Organized and updated file systems, keeping records easily retrievable.

• Coordinating between the sales, billing and engineering Department.

• Create Coordination of releases, and New Orders for the production team.

• Handling incoming calls and other communications

• Manage filing system.

• Track office supply inventory.

• Delivered range of basic and advanced clerical support for daily and special project needs.