SHERRY R. GRAY
Tulsa,OK
Summary
Innovative and Cross-Functional Collaborative Team Member with a track record of success working with team members and executing HR talent strategy, accelerating organizational effectiveness, and serving as expert on people and organizational issues. Experienced in Employee Relations and building and integrating a talent and culture framework, and enabling a culture of diversity, equity, and inclusion. Drive continuous improvement by building innovative people programs, tools, and end processes. Recruiter with proven record of meeting and succeed recruiting metrics.
Overview
15
15
years of professional experience
Work History
Benefits Specialist
GATEWAY FIRST BANK
JENKS, OK
11.2019 - 01.2024
- Administered procedures and actions, including new benefits enrollment, benefit terminations, benefits changes, and beneficiary updates.
- Served as primary contact for third party administrators worked directly with them in research and problem resolution.
- Oversaw and performed maintenance of employee benefits files and corresponding employee payroll records of related insurance deductions.
- Provided customer service support to internal employees and external customers and communicates changes in benefits coverage to employees.
- Conducted benefit plan audit and prepared associated reports.
- Resolved employee questions/issues by interpreting benefits policies and procedures working, when necessary, in conjunction with benefit provider.
- Communicated benefit information to employees through new employee orientation, annual renewal presentations and daily, weekly, and monthly email distributions.
- Reviewed and ensure compliance with Federal and State Statutes as it effects employee benefits.
- Oversaw reconciliation of health plan monthly eligibility reports and billing with vendors.
- Maintained calendar of Wellness activities. Assist with data entry into HRIS.
- Handled all unemployment claims.
- Verification of employment – Unemployment hearings. Sent out email tag for termed employees.
- Handled all Parental Leave New Hire Surveys 30-60-90 days as well as quarterly reporting.
- Handled all tuition reimbursement requests from beginning to end.
- Sent exit surveys and handled all exit interviews.
- Created reports for Vendors of active employees.
- Created and sent our Health Fair Theme to Stevie Awards – our team won Bronze 3 years in row.
- Handled HR and Benefits inbox.
- Worked/created Benefits Cost Analyst for each year monthly to be reviewed by Board.
- Conducted minimum wage audit twice yearly.
- Handled pay discrepancies for terminated employees.
- Handled all employee needs with our EAP.
- Kept HRIS and XDOC updated.
- Weekly reporting on terminations. Developed forms as needed.
- Handled compensation audits.
- Created and revised job descriptions and conducted salary audits for job offers.
- Created and revised Incentive compensation plans for all mortgage positions.
- Explained benefits to plan participants in easy-to-understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Built relationships with Vendors to foster quality service delivery.
Recruitment Specialist
Gateway First Bank
Jenks, OK
07.2017 - 10.2019
- Partnered with HR and Hiring Managers across all business lines to identify key Corporate and Retail recruiting needs, utilizing effective recruitment techniques to attract highly qualified candidates. During pandemic, in one month, recruited and filled 92 open positions.
- Conduct phone and in-person interviews with candidates. Assessed strength of qualifications against job requirements and recommend qualified candidates to hiring managers.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Developed and implemented onboarding and orientation programs for new employees.
- Hired employees and initiated new hire paperwork process.
- Collaborated with managers to identify and address employee relations issues.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Advocated for staff members, helping to identify and resolve conflicts
Recruitment Coordinator
Gateway Mortgage -Retail Mortgage
Tulsa, OK
07.2017 - 12.2018
- Identified and developed pipeline of qualified candidates by establishing relationships with Placement Agencies.
- Attended Colleges, Universities, and Technical Schools career fairs.
- Schedule and attend job fairs.
- Keep abreast of evolving mortgage industry trends, recruiting strategies and best practices, sourcing streams and adjust tactics accordingly to ensure hiring objectives are met successfully.
- Maintain and managed entire recruitment life cycle.
- Maintained candidate submittals, tracking, and hiring statistics to prepare regular reports to be used against key performance metrics.
- Due to complexity of compensation plans, created process flow for database application that would provide more standardized approach creating more defined parameters for hiring managers.
- Worked with IT department to have database application developed to meet needs of organization.
- Project Manager over new CompSpot (internal Application) being developed.
- Application enhanced Human Resources and Payroll functions and contain all Compensation plans for Retail staff.
- Process background checks, create offer letters, conduct new hire orientations with knowledge of benefits.
- Confirmed appointments and interviews with job candidates
- Conducted effective research on potential job candidates and compiled details into reports
- Coordinated incoming job requisitions and applications
- Developed and implemented onboarding and orientation programs for new employees.
- Assisted with writing job postings and job descriptions for boards.
HR Representative
Gateway Mortgage Group, LLC
Tulsa, OK
05.2015 - 06.2017
- Answered multi-line phone system for Tulsa and Dallas Corporate office. Took message, provided answers where appropriate, and directed callers to appropriate associate.
- Respond to loan related inquires of walk-in customers and phone customers using FiServ system.
- Maintain and order office supplies, including receiving, stocking, and distributing supplies to appropriate associates.
- Provide PTO coverage to HR Generalist and Benefits Administrator to include various aspects of new hire on-boarding and benefit process
- Develop and execute recruiting plans.
- Network through industry contacts, association memberships, trade groups, and employees.
- Coordinate and implement college recruiting initiatives in conjunction with hiring managers and based upon Governance Committee directives.
- Lead creation of recruiting and interviewing plan for each open position.
- Efficiently and effectively fill open positions.
- Conduct regular follow-up with managers to determine effectiveness of recruiting plans and implementation.
Kindergarten, 3rd Grade Teacher
LEGACY CHRISTIAN ACADEMY
BROKEN ARROW, OK
08.2010 - 05.2015
Grade Teacher
SUMMIT CHRISTIAN ACADEMY, BROKEN ARROW
, OK
08.2009 - 08.2010
Old Teacher Aide
BROKEN ARROW PUBLIC SCHOOLS
BROKEN ARROW, OK
08.2008 - 08.2009
Human Resources Coordinator/Assistant Director of Human Resources
Union Public Schools
Tulsa, Oklahoma
10.1999 - 10.2003
- Responsible for disciplinary investigations up to and including terminations of Support Employees including sexual harassment and gender discrimination.
- Backed up Director with Certified Employee discipline issues and terminations.
- Highly skilled in troubleshooting and resolved problems in areas of administration, training, communication, and conflict management.
- Directly managed employee groups of 2-10 persons
- Facilitated quality improvement processes and team building
- Developed and maintain job descriptions
- Wrote policies and procedures for contract negotiations with Certified and Support Unions
- Processed personnel related forms including new hire paperwork and terminations
- Interpreted company policies, procedures, and practices
- Responsible for job descriptions, reviews and salary increases
- Conducted new employee orientation
- Experience with Worker’s Compensation
- Advised management on proper ways to address employee related issues following Human Resource and Union laws and guidelines
- Processed pre-employment background checks.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Developed and administered internal surveys to evaluate employee satisfaction.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Recruited top talent to maximize profitability.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Instructed senior leaders on appropriate employee corrective steps.
- Contributed to development and maintenance of personnel policies to streamline and standardize procedures.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance
- Fostered positive work environment through comprehensive employee relations program.
Employment Specialist
St. John Health System
Tulsa, Oklahoma
07.1997 - 10.1999
- Recruitment for Allied Health positions for hospital and medical positions for Physician offices
- Placement of job ads, recruitment functions and job fairs
- Contact with temporary agencies to place employees in vacant positions.
- Review resumes and applications for job placement opportunities.
- Interviewed/screened candidates to determine their eligibility to preform job functions for open positions.
- Scheduled qualified applicants for interviews with hiring managers.
Human Resources Specialist
St. John Hospital and Medical Center
Tulsa, OK
04.1996 - 07.1997
- Facilitated New Employee Orientation
- Implemented and conducted Employee Satisfaction Survey for 50+ employees
- Maintained open position list and postings, termination files and analysis of forms
- Maintained all employee personnel records in accordance with regulations
- Ensured timely and accurate completion of job descriptions, performance evaluations and training/orientation
- Responsible for Benefit administration including Medical, Dental, and 401K, Life Insurance, Short Term
- Disability and Worker’s Compensation
- Presented employees for open enrollment and monthly eligibility
- Always maintain employee relations and confidentiality
- Ensured compliance with all Human Resources and related laws and company policies and procedures
- Provided statistical information to CEO, Management Team and Governing Body
- Helped with policies and procedures as necessary
- Completed all other Human Resources functions such as termination, status changes, compensation, position control and job classification for each employee and cost center.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Wrote job postings and job descriptions for boards.
- Developed and implemented onboarding and orientation programs for new employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Education
B.S - Human Resources & Family Science
University of Nebraska
Lincoln12.1994
Skills
- ADP - HRIS System
- ADP Workforce Now
- Proficient in MS Products
- Employee Relations
- Documentation and Reporting
- Verbal and Written Communication
- Policy Interpretation
- Relationship Building
- New Employee Orientations
- Benefits explanation
- Benefits enrollment
- Attention to Detail
- Multitasking Abilities
- Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Benefits Specialist
GATEWAY FIRST BANK
11.2019 - 01.2024
Recruitment Specialist
Gateway First Bank
07.2017 - 10.2019
Recruitment Coordinator
Gateway Mortgage -Retail Mortgage
07.2017 - 12.2018
HR Representative
Gateway Mortgage Group, LLC
05.2015 - 06.2017
Kindergarten, 3rd Grade Teacher
LEGACY CHRISTIAN ACADEMY
08.2010 - 05.2015
Grade Teacher
SUMMIT CHRISTIAN ACADEMY, BROKEN ARROW
08.2009 - 08.2010
Old Teacher Aide
BROKEN ARROW PUBLIC SCHOOLS
08.2008 - 08.2009
Human Resources Coordinator/Assistant Director of Human Resources
Union Public Schools
10.1999 - 10.2003
Employment Specialist
St. John Health System
07.1997 - 10.1999
Human Resources Specialist
St. John Hospital and Medical Center
04.1996 - 07.1997
B.S - Human Resources & Family Science
University of Nebraska