Alluna Millsap
Ellisville
Summary
Driven Regional Manager offering in-depth experience in Regional Manager of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service. Seeking to work with established company in water and wastewater field.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Benefits Specialist
Mississippi Division of Medicaid
Meridian
02.2025 - Current
- I am responsible for processing applications, assisting clients with applications and educating clients on the types of benefits that is better for them and what it covers.
Regional Manager
H2O Innovation
Biloxi
08.2024 - 01.2025
- I am responsible for managing the employees for the state. I am also responsible for approving time and making sure the day to operations run efficiently.
Project Manager
Clearwater Solutions, LLC
Hattiesburg
06.2022 - 04.2024
- I am responsible for time reporting, invoicing, safety training, and the day-to- day operations of the staff.
Administrative Specialist
Jacobs Engineering
Hattiesburg
07.2021 - 05.2022
- I am responsible for the day-to- day operations for the office in Hattiesburg and the Oxford office.
- I am responsible for onboarding the new hires and orientation.
- I am responsible for my payables and requisitions.
- I am responsible for the expense reports for all of the operators.
- I am also responsible for making sure that all of the safety measures are adhered to with the operators and their fleet vehicles.
Office Manager
Go Get It Towing LLC
Laurel
08.2014 - 07.2021
- Received, screened and routed incoming calls.
- Developed standard operating procedures for all administrative employees.
- Recruited, hired, trained and supervised administrative office staff of 4.
- Ordered all office supplies including ink cartridges, toner, and paper.
- Met challenging quotas for productivity and accuracy of work.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
- Completed weekly payroll for 4 employees.
- Handled all incoming business and client requests for information.
- Recruited and hired qualified candidates for vacant and new positions.
Administrative Assistant
CCI Professional Healthcare
Laurel
08.2007 - 06.2014
- Opened and properly distributed incoming mail.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Processed accounts receivable and accounts payable.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Drafted weekly time sheets for 9 executives and employees.
- Made travel arrangements for management and executive staff.
- Coordinated office inventory by restocking supplies and placing purchase orders.
- Aggregated and prepared documentation and reports for office meetings, distribution, and filing.
- Received and routed business correspondence to correct department or staff member.
- Assisted senior recruiting staff with career fairs and recruiting events.
- Supported CFO through personal document management, calendar organization and collateral preparation for meetings.
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Managed executive calendar and coordinated weekly project team meetings.
- Organized all new hire, security and temporary paperwork.
- Completed data entry, tracked resumes and maintained the applicant tracking system.
- Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
- Managed office supplies, vendors, organization and upkeep.
- Prepared and distributed payroll for staff of 9 direct reports.
- Complied annual recommendations for end of fiscal year budgets.
- Verified and created claim Numbers by communicating with various insurance companies.
- Maintained a clean reception area, including lounge and associated areas.
- Oversaw daily office operations for staff of 9 employees.
- Corresponded with clients through email, telephone, or postal mail.
- Located, checked in and pulled medical records for appointments and incomplete patient charts.
- Answered telephone inquiries from clients, vendors and the public.
- Helped distribute employee notices and mail around the office.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Provided clerical support to company employees, including copying, faxing and file management.
- Audited new customer files to verify medical necessity and satisfaction of coverage criteria.
- Composed and drafted all outgoing correspondence and reports for managers.
- Planned and executed all aspects of office headquarter move.
- Coordinated board and committee meetings, including schedules and information preparation and distribution.
Cashier
Dixie Gas
Laurel
01.2005 - 05.2007
- Trained new cashiers on procedures, customer service and sales techniques.
- Received customer payments.
- Processed customer returns.
- Monitored areas for security issues and safety hazards.
- Completed purchases using Point of Sale systems.
- Totaled bills and calculated taxes.
- Reported security and service incidents to management.
- Kept work areas clean, neat and organized for maximum productivity.
- Moved new inventory to sales floor and arranged on shelves or other displays in an attractive manner.
- Greeted customers promptly.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Monitored security and handled incidents in a calm and professional manner.
- Engaged with customers in a sincere and friendly manner.
- Built relationships with customers to increase likelihood of repeat business.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
Education
Bachelor of Science - Business Administration
University of Southern Mississippi
Hattiesburg, MSAssociate of Arts - Business Administration
Jones County Junior College
Ellisville, MSSkills
- Bookkeeping
- Case management
- Adult learning
- Candidate sourcing
- Productivity software
- Active Directory
- Workday
- Sales strategy
- Management
- Interviewing
- Grammar Experience
- Succession planning
- Technical Proficiency
- Employment law
- Purchasing
- Project coordination
- Employee training
- Account management
- Teamwork
- Data management
- Cost control
- Conflict management
- SaaS
- Project implementation
- Ability to follow instructions
- Computer skills
- Medical office management
- Regulatory reporting
- PeopleSoft
- Operating systems
- Organizational skills
- Record keeping
- NetSuite
- Agile
- Tax experience
- HR consulting
- Remote recruiting
- Healthcare management
- Payroll tax processing
- Affordable Care Act (ACA)
- Client services
- Project management methodology
- GAAP
- Corporate finance
- Human resources management
- Unity
- Training & development
- Employee engagement
- FMLA
- Written communication
- Continuous improvement
- Production planning
- Payroll processing
- Payroll
- Xero
- Environmental compliance
- Profit and loss analysis
- Operational management
- DOCUMENTATION
- Executive administrative support
- Content editing
- Fair Housing regulations
- Contracts
- Loan processing
- Wastewater treatment
- Sourcing
- Zoom
- Quality improvement
- Financial report writing
- Paychex
- Windows
- Employee relations
- Presentation skills
- Paylocity
- Project management software
- Analysis skills
- Property management
- Research
- Customer relationship management
- HRIS
- Stakeholder management
- Microsoft Word
- Accounts payable management
- Accounts payable
- Compliance management
- Managing budgets in a finance role
- Interpersonal skills
- Journal Entries
- ADP
- EDI
- Balance Sheet Reconciliation
- Manufacturing
- Microsoft Excel
- Negotiation
- Business development
- Full cycle recruiting
- Executive-level team management
- HIPAA
- CMMS
- Customer retention
- Leave management
- Medical billing
- Financial analysis
- Employee record maintenance
- Talent acquisition
- Accounting systems
- Accounting standards
- Performance management
- Attention to detail
- Retirement plan management
- Accounts Receivable
- Business analysis
- Team management
- Accounting and finance experience
- Medical payer enrollment
- Data interpretation
- Organizational budget management
- Microsoft Project
- Time management
- Accounting software
- Team leadership
- Experience with individuals with neurodevelopmental disorders
- Contract negotiation
- Pivot tables
- Managing executive calendars
- Leadership
- Databases
- Microsoft Teams
- Technical writing
- Frontline customer support management
- Equal Employment Opportunity (EEO)
- Data-driven decision making
- Team development
- HR department experience
Certification
- Wastewater Certification, 11/01/23, 11/01/26, Class 2 wastewater certification
- CPR Certification
- Professional In Human Resources
- Fundamental Payroll Certification
- Certified Payroll Professional
- Driver's License
Languages
English
Willing To Relocate
Ridgeland, MS
Personal Information
Authorized To Work: US for any employer
Timeline
Benefits Specialist
Mississippi Division of Medicaid
02.2025 - Current
Regional Manager
H2O Innovation
08.2024 - 01.2025
Project Manager
Clearwater Solutions, LLC
06.2022 - 04.2024
Administrative Specialist
Jacobs Engineering
07.2021 - 05.2022
Office Manager
Go Get It Towing LLC
08.2014 - 07.2021
Administrative Assistant
CCI Professional Healthcare
08.2007 - 06.2014
Cashier
Dixie Gas
01.2005 - 05.2007
Bachelor of Science - Business Administration
University of Southern Mississippi
Associate of Arts - Business Administration
Jones County Junior College