Ny'Trell Dean
Dallas,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Social Media Manager
Martial Arts Athletic Center
09.2024 - 11.2025
- Developed and implemented social media strategies to enhance brand visibility and engagement.
- Analyzed performance metrics to optimize content distribution across platforms.
- Managed content calendars, ensuring timely posting and alignment with marketing campaigns.
- Boosted engagement rates over 500% with the creation of compelling and visually appealing content on Facebook.
- Shot and produced all media content including flyers, advertisements, logos, photography and videography.
- Built the company's website, Instagram and social media platforms across 3 separate locations.
- Developed and implemented age-appropriate lesson plans to foster cognitive and emotional growth.
- Cultivated positive relationships with children, promoting social skills and teamwork through group activities.
Flight Attendant
American Airlines
09 2023 - 08 2024
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges
- Relayed updates and information to passengers after confirming key details with pilot
Customer Service Representative
Photronics
01 2022 - 09 2023
- Assisted customers by providing tracking information and resolving shipping or merchandise issues
- Processed and handled customer request, answering questions and providing solutions
- Worked flexible hours; night and weekend shifts
- Offered advice and assistance to customers, paying attention to special needs or wants
- Cultivated customer loyalty, promoted repeat business and improved sales
Freelance Photographer
Ny'Trell Dean Photography
02.2017 - Current
- Planned and prepared for all on-location and studio shoots
- Maintained productive professional relationships with models
- Photographed high-quality images for both print and internet distribution
- Managed day-to-day business operations and made strategic decisions
- Directed wedding guests and families to pose for photographs
- Prepared lights and flashes to be used with cameras
- Calculated quotes for clients
Loyalty Advocate
Goosehead Insurance Agency
03.2021 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns by reaching daily goals set by management
- Maintained an 80% and more save rate while out of training
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
- Reached out to insurance agencies, mortgage companies and clients to figure out payments for insurance policies
Service Experience Representative
Nordstrom
10.2019 - 05.2021
- Responded to customer requests for products, services and company information
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Communicated with vendors regarding back order availability, future inventory and special orders
- Educated customers about billing, payment processing and support policies and procedures
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Promoted to temp position "Service Agent" during holiday season
Social Media Manager
Blowin' Up
01.2018 - 09.2019
- Evaluated business requirements, leveraging information to forecast feature costs relating to hardware, software and consulting
- Ensured successful outcome of web development strategy by aligning consistent brand messaging and visual designs across all digital outlets
- Used Google Analytics to track consumer engagement and draw conclusions about user data
- Monitored online presence of company's brand to engage with users and strengthen customer relationships
Photographer
University Of The Ozarks Athletics
03.2019 - 04.2019
- Photographed high-quality images for both print and internet distribution
- Edited, toned, captioned and uploaded photographs for university publications
- Archived photographs on computers and servers
- Performed advanced computer processing of images for assignments
Wrestling Coach
JRob Intensive Wrestling Camps
06.2018 - 08.2018
- Traveled and stayed to various College locations around the United States
- Demonstrated proper technique for penetrating, lifting and pinning to team members
- Individually coached struggling players to help boost confidence and improve overall skills
- Educated individuals on importance of proper nutrition and sleep habits and how these things affect performance
- Directed ambitious practice sessions to boost athletic abilities and teamwork
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage while traveling between states
Billing Agent
USAA
05.2015 - 08.2015
- Answered phone calls and provided friendly, knowledgeable service regarding finances about member accounts
- Performed account reconciliations and resolved variances
- Resolved member problems with calm and professionalism to deliver optimal resolutions
- Updated accounts with latest personal details and payment information
- Promoted consistent accuracy of billing information by reconciling several accounts monthly
Education
Bachelor of Arts - Strategic Communication
University of the Ozarks
Clarksville, AR05.2019
Skills
- Critical Thinking
- Professional communication
- Public Speaking
- Sales Expertise
- Coaching and Training
- Customer Care
- Problem-Solving Ability
- Safety Professional
Certification
- EHS - OSHA Environmental Health and Safety Professional
- CPR
Timeline
Social Media Manager
Martial Arts Athletic Center
09.2024 - 11.2025
Loyalty Advocate
Goosehead Insurance Agency
03.2021 - 09.2021
Service Experience Representative
Nordstrom
10.2019 - 05.2021
Photographer
University Of The Ozarks Athletics
03.2019 - 04.2019
Wrestling Coach
JRob Intensive Wrestling Camps
06.2018 - 08.2018
Social Media Manager
Blowin' Up
01.2018 - 09.2019
Freelance Photographer
Ny'Trell Dean Photography
02.2017 - Current
Billing Agent
USAA
05.2015 - 08.2015
Flight Attendant
American Airlines
09 2023 - 08 2024
Customer Service Representative
Photronics
01 2022 - 09 2023
Bachelor of Arts - Strategic Communication
University of the Ozarks