Nyvona Johnson-Clarke
Sweet Home
Summary
Business management graduate with proven leadership and team management skills. Developed effective care strategies through critical thinking and problem resolution, enhancing client satisfaction and operational efficiency. Adaptable and quick to learn, with a strong commitment to continuous improvement and navigating change. Ready to apply expertise in a hands-on role to drive success.
Overview
21
21
years of professional experience
Work History
Caregiver
Howser's Home
Sweet Home
08.2020 - Current
- Assisted elderly client with activities of daily living such as bathing, dressing and grooming.
- Supported client in performing daily hygiene routines.
- Prepared meals according to dietary requirements and assisted with feeding.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, client condition changes, and medications administered to ensure effective care continuity.
- Participated in team meetings to discuss client progress and address family concerns, contributing to coordinated care strategies.
- Fostered trust and open communication with client and support network to enhance relationship and improve care outcomes.
Government Contractor Intern
Hoags Inc
Eugene
12.2025 - 03.2026
- Conducted research to support project development and strategic initiatives.
- Drafted reports summarizing project progress and compliance status.
- Facilitated meetings to provide project updates and resolve concerns.
- Scheduled staff and subcontractors to ensure adequate coverage for timely job completion.
- Advised management on legal issues regarding federal procurement regulations.
- Maintained accurate records of current and upcoming government contracts.
Licensed Family Childcare Provider
Self-employed
Sweet Home
03.2015 - 07.2020
- Maintained safe, healthy and comfortable childcare environment
- Coordinated daily schedules to promote effective learning and playtime
- Supervised circle time, free play, outside play and learning and developmental activities
- Monitored children's play activities to identify learning opportunities and address behavioral issues
- Regulated children's schedules to balance rest, learning and play
- Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions
- Enforced rules to foster good manners and ensure safety
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback
- Collaborated with childcare team members to ensure effective task completion and classroom management
- Participated in professional development learning opportunities to increase knowledge
- Completed daily paperwork Child Protection Services and Resource and Referral Centers
- Assisted with progress evaluations utilizing records and reporting.
Convenience Store Manager
Cardinal Services Inc.
Sweet Home
05.2011 - 04.2014
- Modeled service by treating customers as valued guests and cultivated congenial and profitable relationships with customers, resulting in unmatched level of return buyers
- Recruited, hired and trained customer-focused employees, building a loyal and engaged team committed to store success
- Transformed unkempt, dusty store into sparkling clean, inviting retail showcase and inspired and incentivized team to continually maintain immaculate environment
- Supervised team to enhance productivity and maintain high service levels
- Identified appropriate solutions to minimize issues and quickly solve problems
- Instructed staff on procedures for handling difficult transactions
- Oversaw stock management process, including receiving merchandise, shelf replenishment and shrinkage control to ensure optimal inventory levels
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising
- Distributed responsibilities to employees based on their skills and qualifications
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity
- Reviewed inventory and sales records, tracked trends and reported key findings to senior management for informed decision making
- Researched out-of-stock items to find additional inventory in other store locations
- Determined complete order accuracy by examining merchandise to verify price and quantity.
Manager
Walmart
Lebanon
07.2005 - 05.2011
- Served as point-of-contact for customers and internal teams on escalated issues, ensuring timely resolution and customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Provided exceptional customer service to ensure customer satisfaction.
- Coordinated team engagement initiatives to support cross-functional departments in achieving shared objectives.
- Processed payments, reconciled accounts and made bank deposits.
- Performed opening and closing procedures according to established guidelines.
- Resolved discrepancies between physical count of cash and register balance.
- Resolved account issues to ensure accuracy and integrity of financial systems.
Education
Associate of Applied Science - Business Management
Lane Community College
Eugene, OR03-2026
Pathways Certificate - Small Business Ownership
Lane Community College
Eugene, OR12-2025
High School Diploma -
Sweet Home High School
Sweet Home, OR06-2005
Skills
- Trustworthiness and reliability
- Leadership and team management
- Critical thinking and planning
- Recordkeeping and organization
- Computer proficiency
- Strong ethics
- Respectful and compassionate demeanor
- Positive attitude
- Team collaboration
- Customer service
- Effective communication
- Research and analysis
- Problem resolution
- Self motivation
- Multitasking abilities
- Data analysis
- Organizational development
Cover Letter
Dear hiring personnel, I am a motivated professional with customer service proficiency and extensive Licensed Family Childcare Provider experience. Recently, I learned of the opened position and I was compelled to contact you with my interest. I believe that my professional background and industrialist drive make me an ideal candidate for this opportunity. As a person who thrives in high-pressure and fast-paced situations, I strive for positive results through the application of my abilities in online communication and communicating. Additionally, I possess expertise in data entry and an aptitude for optimizing performance and motivating colleagues. In any position, I am able to visualize success and identify innovative and effective strategies for achieving it. I have artfully balanced workplace objectives and productive relationships, inspiring strategies and insightful suggestions to achieve a competitive business edge. My decision-making and critical thinking strengths have enabled my professional growth. I have been out of the field for a time due to some unexpected medical issues. Everything has been taken care of and I am ready to get back into the workforce. I would be open to elaborate more if you have further questions! I have enclosed my resume for your review. I will try and contact you within the week to discuss the next steps in your hiring process. I appreciate your time and consideration of my candidacy to become your new Live Chat Agent. Sincerely, Nyvona Johnson-Clarke
Timeline
Government Contractor Intern
Hoags Inc
12.2025 - 03.2026
Caregiver
Howser's Home
08.2020 - Current
Licensed Family Childcare Provider
Self-employed
03.2015 - 07.2020
Convenience Store Manager
Cardinal Services Inc.
05.2011 - 04.2014
Manager
Walmart
07.2005 - 05.2011
Associate of Applied Science - Business Management
Lane Community College
High School Diploma -
Sweet Home High School
Pathways Certificate - Small Business Ownership
Lane Community College