Nyya Archer
Durham,North Carolina
Summary
Dynamic and results-driven professional with extensive experience at Duke University Medical System, excelling in environmental services and customer satisfaction. Proven ability to lead teams, enhance cleanliness, and ensure compliance with safety standards. Strong multitasking and conflict resolution skills, consistently improving operational efficiency and guest experiences.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Custodian
Brogden Middle School
08.2019 - Current
- Supervised evening custodial staff and secured the facility to create a safe school and working environment.
- Performed cleaning, sanitation, and minor maintenance of assigned building and grounds, ensuring cleanliness and safety.
- Maintained, cleaned, and disinfected all areas of facility to ensure a healthy environment.
- Provided high-level customer service during school events and community activities, facilitating smooth set-up and clean-up.
Environmental Services Department Team Lead
Duke University Medical System
06.2003 - Current
- Lead and monitor activities performed by EVS Staff, ensure that the area is clean, attractive, safe and hazard free
- Coach, mentor and work with staff in designated areas, ensure compliance with work procedures.
- Completed daily shift reports for Supervisor or Manager, outlining key issues and action items.
- Discuss general housekeeping procedures with personnel of the assigned area;recommend and implement changes in procedures.
Housekeeping Specialist
Duke University Medical System
03.2003 - 06.2006
- Enhanced guest room cleanliness and aesthetics through consistent execution of daily housekeeping tasks.
- Performed comprehensive cleaning, including changing bedding, making beds, and sanitizing bathrooms and high-touch surfaces.
- Minimized allergens in guest rooms by conducting thorough dusting, vacuuming, and sanitizing regularly.
- Ensured high levels of customer satisfaction by addressing guests'' concerns and promptly resolving issues.
Cashier/Cashier Service Assistant
Winn Dixie Superstore
10.2002 - 08.2003
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process, reducing waiting times and improving overall customer satisfaction.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collected funds for purchases while assisting customers in locating items to enhance the shopping experience.
- Collaborated with team members to meet sales targets and ensure a clean, organized store environment.
Education
G.E.D
Durham Technical College
Durham, NC05-2005
Skills
- Typing 40 WPM
- Customer service-focused
- Time Management
- Conflict Resolution
- Reading Comprehension
- Patient confidentiality
- HIPAA Compliance
- Multitasking and organization
Certification
• Local 77 Union Committee Recording secretary Training - Sept 2021- Oct. 2024
Reference Updates
- Ms. Johneice Heard, johneice.heard@duke.edu (919) 210 -8577 , E.V.S Manager, Duke University Medical Center, Durham, NC
- Mr. Raysean Slade, Sladebrlngtn@gmail.com, (336) 695 -2688 Asst. Director At Greensboro Coliseum, Greensboro, NC
- Mrs. Angela Williams, Angela.williams2@duke.edu, (919) 519-1304, Head HUC 11 DCT, Duke University Hospital
Timeline
Custodian
Brogden Middle School
08.2019 - Current
Environmental Services Department Team Lead
Duke University Medical System
06.2003 - Current
Housekeeping Specialist
Duke University Medical System
03.2003 - 06.2006
Cashier/Cashier Service Assistant
Winn Dixie Superstore
10.2002 - 08.2003
G.E.D
Durham Technical College