Summary
Work History
Overview
Education
Skills
Languages
Languages
References
Timeline
Generic

Paola Rodriguez

Miami Gardens,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Work History

Receptionist

The Ticket Clinic
Miami Lakes
07.2019 - 03.2020
  • Greeted new and ongoing clients with a welcoming demeanor
  • Acknowledged all questions and concerns
  • Assisted with processing client information while ensuring all information was up to date
  • Scanned, printed, and prepared all client documents for available legal assistant
  • Answered incoming calls when needed while also inputting detailed notes throughout the call
  • Processed cash and card payments
  • Reviewed all client court dates ensuring no errors were made.

Customer Service Representative

Alorica
02.2019 - 07.2019
  • Answered incoming calls with a friendly tone
  • Responded to customer inquiries, providing quality service
  • Confirmed and processed customer information ensuring identity
  • Constructed detailed notes while resolving customer complaints in a timely manner, avoiding escalations
  • Issued refunds when needed
  • Ensured the customer was pleased and all issues were acknowledged before disconnecting the call.

Student Assistant

Miami Dade College
01.2018 - 01.2019
  • Worked with PeopleSoft, Barcode Printer, and ImageNow
  • Assisted students with filling out applications and answering inquiries
  • Attended phone calls with professional mannerism
  • Experienced data entry with provided personal and financial information
  • Familiarized with IRS transcripts and W-2 forms
  • Maintained office supply inventories
  • Miscellaneous clerical duties
  • Shredding important or expired documents
  • Using copy machines
  • Filing and organizing documents.

Sales Associate

Charlotte Russe
08.2017 - 12.2017
  • Responded to phone and e-mail inquiries regarding inventory and sales
  • Maintained good relationships with customers by demonstrating positive, professional attitude
  • Updated customer history and payment transactions.

Receptionist

Allstate Service Management
01.2014 - 01.2015
  • Updated information on designated programs and files
  • Recorded data in typed documents
  • Facility maintenance activities
  • Organizing staff schedule
  • Submitting maintenance requests and meeting with technicians on-site
  • Scheduled and coordinated meetings and appointments
  • Provided reminders.

Overview

6
6
years of professional experience

Education

Associate of Arts - Psychology

Miami Dade College
Hialeah, FL
06-2026

High School Diploma -

Hialeah Miami Lakes High School
12.2016

Skills

  • Skills and additional information
  • Sorting
  • Typing
  • 40 WPM
  • Scanning
  • PEOPLE-SOFT (Less than 1 year)
  • Call Center
  • Bilingual
  • Customer Service
  • Additional Information
  • Knowledgeable in office practices and procedures
  • Excellent analytical, organizational, and communication skills
  • Capable of prioritizing and handling multiple tasks in a challenging environment
  • Co-operable in group work settings
  • Computer Skills
  • Microsoft Office (Excel, PowerPoint, & Word)
  • Typing 40 WPM
  • Proficient with computer tasks
  • Opening, sorting, and distributing e-mails and files
  • Updating catalogs and lists
  • ImageNow
  • Created correspondences
  • Organizing data in tables effectively
  • Exceptional time management skills
  • Cooperative
  • Proficient communication skills
  • Multitasking and prioritization
  • Scheduling
  • Mail handling
  • Documentation And Reporting
  • Scheduling appointments
  • Multi-line telephone skills
  • Positive and professional
  • Verbal and written communication
  • PC proficient
  • Greeting and Seating Clients
  • Document Management
  • Organization skills
  • Appointment Scheduling
  • Relationship Building

Languages

  • Bilingual (English and Spanish)

    • Languages

    Spanish
    Native/ Bilingual

    References

    References available upon request.

    Timeline

    Receptionist

    The Ticket Clinic
    07.2019 - 03.2020

    Customer Service Representative

    Alorica
    02.2019 - 07.2019

    Student Assistant

    Miami Dade College
    01.2018 - 01.2019

    Sales Associate

    Charlotte Russe
    08.2017 - 12.2017

    Receptionist

    Allstate Service Management
    01.2014 - 01.2015

    Associate of Arts - Psychology

    Miami Dade College

    High School Diploma -

    Hialeah Miami Lakes High School

    Similar Profiles

    CREATE PROFILE
    Paola Rodriguez