Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nayeli Zarate

Summary

Proven team player with a track record of enhancing customer satisfaction and team efficiency at Jack In The Box. Excelled in problem-solving and fostering teamwork, significantly reducing wait times and boosting sales through effective upselling. Skilled in customer service and maintaining high standards of cleanliness, ensuring a positive dining experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Insider

Domino's Pizza
03.2024 - Current
  • Assist my team in areas that need more help.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.

Fast Food Team Leader

Jack In The Box
03.2023 - 04.2024
  • Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
  • Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
  • Built strong relationships between staff and customers using effective interpersonal skills when resolving issues or providing assistance.
  • Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.
  • Maintained cleanliness and organization of dining area, ensuring a pleasant environment for customers.

Team Leader

Jack In The Box
02.2022 - 03.2023
  • Reduced wait times for customers by streamlining the order-taking process and effectively delegating tasks to team members.
  • Strengthened employee retention rates by providing support, guidance, mentoring opportunities for development within fast-paced environments.
  • Contributed to higher sales with upselling techniques and suggestive selling of promotional items.
  • Improved efficiency of drive-thru operations by monitoring traffic flow and adjusting staffing as needed.
  • Utilized various training techniques to develop the team.

Education

Associate of Science - Fire Science

Mt San Antonio College
Walnut, CA

High School Diploma -

South Hills High School
West Covina, CA
06.2023

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Calm Under Pressure

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Insider

Domino's Pizza
03.2024 - Current

Fast Food Team Leader

Jack In The Box
03.2023 - 04.2024

Team Leader

Jack In The Box
02.2022 - 03.2023

Associate of Science - Fire Science

Mt San Antonio College

High School Diploma -

South Hills High School

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Nayeli Zarate