Nyzurria Scott
Norfolk,US
Summary
I am a Innovative Call Center Representative with 6 or more years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling a high call volume. Successful at maintaining high customer satisfaction ratings through a friendly demeanor and assistance with additional customer questions. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service.
Overview
6
6
years of professional experience
Work History
Data Entry Clerk
Remedy Staffing “Harbor Group Management”
05.2025 - 06.2025
- Completed data entry tasks with accuracy and efficiency.
- Ensured data was entered and processed in compliance with established guidelines.
- Organized, sorted, and checked input data against original documents.
- Saved scanned documents in database to preserve crucial organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
Client Service
ADP
08.2022 - 05.2024
- Assisting clients with payroll along with taxes.
- Providing excellent customer service.
- Handling billing issues and concerns.
- Up selling our clients with the new and latest products.
- Sending updated emails to our clients.
- Inbound calls
- Outbound calls
Banker
Teleperformance
06.2020 - 08.2022
- Assisting clients with banking concerns
- Assisting with possible fraudulent activities
- Assisting clients with billing issues and concerns
- Providing additional resources to clients for billing
- Assisted with loans
- Inbound calls
- Outbound call
Teller
Ace Cash Express
04.2019 - 06.2020
- Assist customers with any banking concerns along with loans
- Assisted customers with billing issues and concerns .
- Upselling customers to our latest products and new bank accounts features.
- In person sales
- Inbound calls
Education
High School Diploma - General Studies
Churchland High School
PORTSMOUTH, Virginia06.2015
Skills
- Typing
- Word
- Excel
- Multitasking
- Critical Thinking
- Active listening skills
- Sales Experience
- Leadership
Timeline
Data Entry Clerk
Remedy Staffing “Harbor Group Management”
05.2025 - 06.2025
Client Service
ADP
08.2022 - 05.2024
Banker
Teleperformance
06.2020 - 08.2022
Teller
Ace Cash Express
04.2019 - 06.2020
High School Diploma - General Studies
Churchland High School
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