Briyanna Taylor
Norfolk
Summary
Customer Service Representative with 4 years of experience excelling in remote and in-office environments. Demonstrates strong communication skills and expertise in managing high-volume calls, enrollment processes, and delivering clear policy explanations. Committed to enhancing customer satisfaction and operational efficiency while seeking opportunities to collaborate and innovate within a dynamic team setting.
Dependable professional with excellent organization skills demonstrated through history of managing client daily activities, appointments and medication needs. Well-versed in administering medication and monitoring nutrition. Trusted to oversee patients in challenging medical states.
Overview
5
5
years of professional experience
Work History
Caregiver
Hand and Heart
Virginia Beach
08.2024 - 02.2025
- Followed safe lifting and transferring techniques to transport residents.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Improved patient outlook and daily living through compassionate care.
- Helped clients get in and out of beds and wheelchairs.
- Assisted with meal planning to meet nutritional plans.
Customer service representative
Ibex
Hampton
02.2024 - 12.2024
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Strengthened customer retention by offering discount options.
Healthcare Representative
Aston Carter
08.2023 - 01.2024
- Managed the enrollment process for new members, ensuring accurate profile creation and selection of appropriate insurance plans
- Provided comprehensive explanations of plan policies, addressing member inquiries with clarity and precision
Customer Service Representative
Maximus
Norfolk
07.2022 - 09.2023
- Managed client inquiries, updating insurance information accurately to maintain current records
- Assisted customers by completing applications and efficiently coordinating call transfers when necessary
Customer Service Representative
Life Protect 247
Norfolk
12.2021 - 06.2022
- Managed a high volume of inbound and outbound calls, ensuring responsive customer engagement and service delivery
- Contributed to business growth by effectively executing sales strategies during customer interactions
Customer Service Representative
Areotek
Hampton
02.2021 - 12.2021
- Addressed customer inquiries effectively, providing accurate information and ensuring client satisfaction
- Processed applications with attention to detail, enhancing customer experience and operational efficiency
Customer Service Representative
Alorica
Virginia Beach
04.2020 - 11.2020
- Provided comprehensive customer support by efficiently handling inbound inquiries and resolving concerns, ensuring a high level of customer satisfaction
- Managed call flow and directed customers to appropriate departments, facilitating seamless service experiences
Education
High school diploma -
Granby High School
Norfolk, VA06.2019
Skills
- Cold Calling
- Customer Service
- Live Chat
- Cash Handling
- Cashiering
- Typing
- Computer Skills
- Order Entry
- Retail Sales
- Data Entry
- Communication Skills
- Telemarketing
- Outbound Sales
- Technical Support
- Call Center
- CSR
- Customer Support
- Patient Monitoring
- Hospitality
- Leadership
- Windows
- Inside Sales
- Problem-solving
- Sales
- Documentation
- Time Management
- Teamwork
- Medication coordination
- Compassionate client care
- Safety awareness
- Daily living activities assistance
Timeline
Caregiver
Hand and Heart
08.2024 - 02.2025
Customer service representative
Ibex
02.2024 - 12.2024
Healthcare Representative
Aston Carter
08.2023 - 01.2024
Customer Service Representative
Maximus
07.2022 - 09.2023
Customer Service Representative
Life Protect 247
12.2021 - 06.2022
Customer Service Representative
Areotek
02.2021 - 12.2021
Customer Service Representative
Alorica
04.2020 - 11.2020
High school diploma -
Granby High School