Professional Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline

Kaydene SAMUELS

Alorica Calling Center
Crestview,FL
10
years of professional experience

Experienced written and verbal communicator, fast learner, and problem solver; seeking opportunity to use skills necessary to accomplish company goals. Willing to relocate to:anywhere

Work History

Caregiver

4 Months
Reeves Manor | 03.2026 - Current
  • Assisted residents with daily living activities, ensuring comfort and safety.
  • Administered medications as prescribed, maintaining accurate records of compliance.
  • Collaborated with healthcare professionals to develop personalized care plans.
  • Monitored resident health and reported any changes to nursing staff promptly.

Service division

1 Year 1 Month
Alorica Calling Center | 06.2025 - Current
  • Helping the branch to research info and help mail out checks and wire funds and ACH out funds out they're accounts

Advisor II, Sales

4 Years 6 Months
Concentrix | 10.2020 - 04.2025
  • Handle customers via inbound calls, outbound calls, or through the internet
  • Assist customers using a call flow guide to answer questions and solve problems
  • Track, document, and retrieve information in databases
  • Invest in our customers’ success by offering additional products and/or services

Customer Service Representative

3 Years 8 Months
IQor | 05.2017 - 01.2021
  • Proficient with computers and Windows PC applications
  • Demonstrates excellent communication skills in both oral and written format
  • Demonstrates great depth of knowledge/skills in own function.
  • Sometimes acts as a technical resource to others in own function.
  • Proactively identifies solutions to non-standard requests.
  • Solves moderately complex problems on own.
  • Works with team to solve complex problems.
  • Plans, prioritizes, organizes, and completes work to meet established objectives.
  • Proficient with computers and Windows PC applications
  • Applies knowledge/skills to a range of moderately complex activities

Food Service Worker

9 Months
Okalossa School District | 08.2016 - 05.2017

i was able to prep food for high school kids, we also responsible for cleaning up as well.

Education

High School Diploma - Information Technology

Ewarton High School | St. Catherine | 06-2008
Upper secondary education

Associate in Medical Administrative - Health Administration

Ultimate Medical Academy | Clearwater, FL | 10-2026

Skills

Email outreach prospecting
Customer service
Typing
Phone etiquette
Medical procedure assistance
Deal closing
Clinical staff scheduling
Client interaction via phone calls
Sales lead qualification
Call center experience
Strong communication skills
CRM software
Data entry
Managing customer accounts
Contracts
Medical assisting
Conducting sales calls
Strong interpersonal skills
Microsoft Outlook
Cold calling
Medical terminology
Medicaid
Objection handling (sales technique)
Ability to take initiative
Microsoft Excel
Appointment scheduling
Process improvement
CRM system proficiency
High volume recruitment
Direct mail
Customer issue escalation
Attention to detail
Sales support
Enterprise selling
Assisting medical staff
Full cycle recruiting
Lead Conversion
Prospecting
Analysis skills
Handling customer inquiries
Schedule management
Patient assessment
ATS
Computer operation

Languages

English

Interests

1. Relationships and psychology.
2. Personal and professional growth.
3. Healthcare and helping people.
4. Writing and expressing emotions.
5. Faith and encouragement.

Timeline

Caregiver

Reeves Manor
03.2026 - CurrentRead More

Service division

Alorica Calling Center
06.2025 - CurrentRead More

Advisor II, Sales

Concentrix
10.2020 - 04.2025Read More

Customer Service Representative

IQor
05.2017 - 01.2021Read More

Food Service Worker

Okalossa School District
08.2016 - 05.2017Read More

Ewarton High School

High School Diploma from Information Technology
Read More

Ultimate Medical Academy

Associate in Medical Administrative from Health Administration
Read More
Kaydene SAMUELS