Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Na'quelle upshaw

Clinton Township,MI

Summary

With a proven track record at Detroit Behavioral Institute, I excel in utilizing positive reinforcement and emotional regulation techniques to enhance student behavior and support educational staff. My expertise in behavior intervention and strong verbal communication skills have significantly improved learning environments, demonstrating a commitment to excellence and teamwork.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Achievement Behavior Spacialist

Detroit Enterprise Academy
01.2021 - 11.2024
  • Provided crisis intervention support during critical incidents, deescalating situations and ensuring the safety of all involved parties.
  • Improved student behavior by implementing individualized behavior support plans and strategies.
  • Reduced classroom disruptions through careful observation and analysis of student behaviors, leading to tailored interventions.
  • Coordinated regular meetings to share and analyze student performance data and success plans with colleagues and parents.
  • Developed and implemented behavior management plans to improve student behavior.
  • Evaluated the effectiveness of behavior interventions using data-driven approaches, making adjustments as needed to ensure success.
  • Supervised student behavior during daily academic routines to secure safety of students and staff.
  • Coached teachers in proactive classroom management techniques, reducing instances of disruptive behavior during instructional time.
  • Advocated for appropriate accommodations for students with behavioral health needs under Section 504 or IDEA guidelines when necessary, ensuring equitable access to education opportunities within inclusive environments.
  • Crafted Behavioral Intervention Plans for individual students.

Behavior Coach/Shift Supervisor

Detroit Behavioral Institute
02.2018 - 04.2021
  • Implemented positive reinforcement strategies within the classroom setting to encourage desired behaviors and discourage negative ones.
  • Supported special education teachers in developing appropriate accommodations for students with unique behavioral challenges.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Provided ongoing communication with parents and guardians regarding student progress, promoting a collaborative approach to behavior improvement.
  • Negotiated with insurance providers to cover ABA therapy, increasing access to services for underserved populations.
  • Utilized technology-based interventions to engage clients, resulting in increased participation and progress in therapy sessions.
  • Fostered positive behavior reinforcement strategies, significantly reducing instances of negative classroom behavior.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for clients with autism spectrum disorder and other developmental disabilities.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Behavior Specialist

Detroit Behavioral Institute
01.2016 - 01.2018
  • Developed and implemented behavior management plans to improve student behavior. With teens 13-19years old
  • Fostered positive learning environment by training staff on application of evidence-based behavior modification techniques.
  • Collaborated with teachers and parents to establish consistent behavior management techniques across environments.
  • Improved behavior by modeling positive choices and teaching socially-acceptable options.
  • Developed resource library of behavior intervention tools and materials for staff and parents, enhancing access to support strategies.
  • Enhanced staff understanding and skills in behavior analysis through regular professional development sessions.

Customer Service Representative

Disney
06.2015 - 08.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Martin Luther King
Detroit, MI
06-2009

Skills

  • Positive reinforcement
  • Emotional regulation techniques
  • Verbal and written communication
  • Behavior intervention
  • Behavioral support
  • Data collection
  • Applied behavior analysis
  • Student needs assessment
  • Behavioral analysis
  • Verbal behavior approach
  • Behavior modification techniques
  • Therapeutic services
  • Mood disorders
  • Teamwork
  • IEP development
  • Time management
  • Problem-solving
  • Classroom management

Certification

  • First Aid Certification
  • CPI Certifcation

Timeline

Achievement Behavior Spacialist

Detroit Enterprise Academy
01.2021 - 11.2024

Behavior Coach/Shift Supervisor

Detroit Behavioral Institute
02.2018 - 04.2021

Behavior Specialist

Detroit Behavioral Institute
01.2016 - 01.2018

Customer Service Representative

Disney
06.2015 - 08.2016

High School Diploma -

Martin Luther King

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Na'quelle upshaw