ALEX VASYLCHENKO
Irving,TX
Your success comes from the people that work for you.
Summary
Customer-oriented manager with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
My personal and professional background helps me to provide efficient solutions and ability to have a fresh look at the issue.
Overview
11
11
years of professional experience
Work History
Claims Operations Manager
SEA
Coppell, TX
03.2022 - Current
- Streamlined claims operations by implementing efficient processes and technology solutions.
- Reduced claim turnaround time with the introduction of automation in key operational areas.
- Enhanced customer satisfaction by improving communication channels and providing timely updates on claim status.
- Spearheaded cross-functional team collaboration to address complex claims issues and implement best practices.
Claims Specialist
SEA
Coppell, TX
08.2021 - 03.2022
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
Claims Specialist
Samsung SDS
06.2020 - 08.2021
- Acted as intermediary between insurance companies and customers, including researching and assessing information to determine validity of claims.
- Created a master spreadsheet to record procedures, denials, and approvals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Defined strategies and created a plan to achieve ambitious operational objectives.
- Filed shortage claims based on shortage investigation, theft notification, WH notification
- Communicated with 3PL/Carrier/Client to recover claim payment
- Updated all outbound information needed for all invoices and determined ownership of each line item
- Reviewed invoice deductions to determine credit validity
- Cooperated with carrier/client to discuss/resolve escalated issues
International Logistics Coordinator
USKO Logistics
11.2019 - 03.2020
- Monitored and reported on transportation costs and ensured shipping documents were properly filed.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Worked with logistics supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
Logistics Team Leader
Target Minnetonka
11.2015 - 10.2019
- Lead a safe and secure environment focused on incident prevention
- Effectively execute new initiatives; lead and coach team through
- Led warehouse improvement initiatives to advance operational efficiencies
- Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance
- Trusted key-carrier
Game Operator
Elite6Ops
06.2015 - 11.2015
- Worked on game design, game location and managed events
- Adhered to safety regulations for facility usage including capacity and fire marshall restrictions.
Sales Floor/Backroom Team Member
Target Corp Minnetonka
11.2014 - 06.2015
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Received incoming merchandise and stored in correct stock locations
- Maintained orderly stockroom for ease of retrieval
Sales Manager
E-COM
07.2014 - 08.2014
- Sold Electronic document interchange (EDI) software to local and international retailers and distributors via phone and in person
- Provided support and customer service to existing accounts
- Consistently met and exceeded sales goals
- Worked with a team of 5-10 sales support staff
- Input sales data into system
Sales Manager
Igromag
08.2013 - 03.2014
- Selling board/card games in store and at special events
- Greeting and serving customers; Set up store, managing staff and inventory
- Complete invoices, reports
Sales Manager/ Self-employed
Puzzle
03.2014 - 07.2014
- Selling board, card, and role-playing games to customers at special events
- Organization marketing events (locate spots for display set-up, chose products to sell, set up display and work with customers)
- Completing invoices, reports
Logistics Manager
ART-Cosmetic
07.2013 - 03.2014
- Determined movement and placement of product from warehouse to retail locations
- Order product, inventory maintenance
- Completing records and financial documents regarding product shipments
Education
BBA - Management (Logistics)
2013
Skills
- Quality assurance
- Troubleshooting
- Deadline-driven
- Inventory management
- Time management
- Project management
- Training and development
- Scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Claims Operations Manager - SEA
03.2022 - Current
Claims Specialist - SEA
08.2021 - 03.2022
Claims Specialist - Samsung SDS
06.2020 - 08.2021
International Logistics Coordinator - USKO Logistics
11.2019 - 03.2020
Logistics Team Leader - Target Minnetonka
11.2015 - 10.2019
Game Operator - Elite6Ops
06.2015 - 11.2015
Sales Floor/Backroom Team Member - Target Corp Minnetonka
11.2014 - 06.2015
Sales Manager - E-COM
07.2014 - 08.2014
Sales Manager/ Self-employed - Puzzle
03.2014 - 07.2014
Sales Manager - Igromag
08.2013 - 03.2014
Logistics Manager - ART-Cosmetic
07.2013 - 03.2014
KROK University - BBA, Management (Logistics)
Languages
Ukrainian (native), Russian (native), English (advanced)
Languages
Ukrainian (native), Russian (native), English (advanced)