Obaid Urahman Waselkhail
Roseville,California
Summary
Dynamic IT Support Specialist with proven expertise at Planet Technologies in deploying and managing IT solutions. Skilled in network management and technical support, I enhance system performance while fostering effective communication. Adept at troubleshooting and IT onboarding, I ensure seamless operations and user satisfaction through proactive problem-solving and documentation.
Overview
7
7
years of professional experience
Work History
IT Support Specialist
Planet Technologies
10.2022 - 10.2023
- Deploy new or upgraded images, software and hardware.
- Configure and install desktop PCs, laptops, peripheral equipment, network Access points and mobile devices.
- Diagnose and resolve client workstations, mobile devices hardware and software issues.
- Install, configure video conferencing system and provide technical support to the meetings.
- Triaged, solved, and followed up on IT open tickets to enhance resolution process.
- Documented solutions for end-user IT issues and updated knowledge base and FAQs for improved support.
- Conducted unit and functional testing for new and upgraded IT projects to ensure successful deployment.
- Conducted IT orientation training for newly hired employees and field IT assistants.
- John Snow Inc.
IT Support Specialist
Network Zone Solutions Provider
09.2020 - 01.2022
- Configure and manage Windows server domain controller, Active Directory, DNS and DHCP Servers.
- Configure and install windows server, router, switches, desktop PCs, laptops, peripheral equipment and mobile devices.
- Diagnose and resolve network devices such as switch, router, firewall, client workstations hardware and software issues.
- Repaired and resolved IT hardware and software issues, ensuring minimal downtime for users.
- Created and deployed new or upgraded images, software, and hardware to enhance system performance.
- Manage IT Assets including hardware and software.
- Perform user data backup and storing it in a different location for disaster recovery purposes.
- Conduct IT training to other IT technicians and end users.
- Assisted in IT procurement by preparing RFQs and RFPs to streamline purchasing processes.
IT System Administrator
Synergy International Inc.
04.2019 - 05.2020
- Configure and install windows servers, network L2 and L3 devices.
- Implement Cisco Meraki firewall to properly secure and filter the incoming and ongoing traffic.
- Monitored network infrastructure and server logs using PRTG monitoring system to proactively identify and address issues.
- Patch Management of servers and databases.
- Diagnose and repair network and system related hardware and software issues.
- Oversaw the IT ticketing system to ensure efficient tracking and resolution of technical issues.
- Delivered technical support for local, regional, and international video conferences to ensure seamless communication.
- Developed and upgraded operating system images for deployment across workstations.
IT Specialist
USAID- DAI Global
01.2018 - 03.2019
- Deploy ping-ID multi-factor authentication software.
- Configure Cisco Meraki Firewall.
- Deployed new or upgraded images, software, and hardware to enhance system performance.
- Configure and install desktop PCs, laptops, peripheral equipment, network Access points and mobile devices.
- Diagnose and resolve client workstations, mobile devices hardware and software issues.
- Triage, resolve, and follow up on IT open tickets to maintain service efficiency.
- Manage user accounts and password resets of local and regional offices.
- Executed racking and stacking of servers in the data center during equipment upgrades.
- Install, configure video conferencing system and provide technical support to the meetings.
- Providing IT orientation training to newly hired employees and Field IT Assistants.
IT Specialist
Etisalat Telecommunications
02.2017 - 12.2017
- Install, configure, and deploy new hardware, software, peripherals and network devices.
- Diagnosed and resolved technical issues of PCs, laptops, and network devices, including access points and switches, to maintain system functionality.
- Supported users with hardware, software, network, and connectivity issues to ensure seamless IT operations.
- Executed deployment of operating system images to workstations to ensure system readiness.
- Manage active directory users and computers.
- Documented IT procedures, system configurations, and troubleshooting steps to enhance knowledge sharing and improve future support efficiency.
Education
Master of Science - Computer Science
Osmania University
India06.2016
Bachelor - Computer Science
KABUL UNIVERSITY
Skills
- Technical support
- Remote support
- IT onboarding
- System administration
- Network management
- Network security
- Information security
- Cloud systems administration
- IT operations
- ServiceNow expertise
- Technical documentation
- Mobile device management
- Microsoft Windows and Slack
- Communication skills
Training And Development
CCNA R&S, MCSE, Foundation
Timeline
IT Support Specialist
Planet Technologies
10.2022 - 10.2023
IT Support Specialist
Network Zone Solutions Provider
09.2020 - 01.2022
IT System Administrator
Synergy International Inc.
04.2019 - 05.2020
IT Specialist
USAID- DAI Global
01.2018 - 03.2019
IT Specialist
Etisalat Telecommunications
02.2017 - 12.2017
Master of Science - Computer Science
Osmania University
Bachelor - Computer Science
KABUL UNIVERSITY