Highly trained individual knowledgeable in web development technologies and coaching cross-functional teams the Agile methodologies. Certified Scrum Master with definitive leadership qualities and strong critical thinking and decision making skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Agile Coach
Bolton Solutions
Atlanta, GA
03.2019 - 05.2022
Mentored new hires, resulting in stronger staff development and increased productivity.
Monitored participant workflow and behaviors throughout training process.
Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
Scheduled and taught in class and online courses to increase learning opportunities.
Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
Identified and solved internal problems related to employee turnover by revamping training approaches.
General Manager of Food Service
Fulton Hospitality
Atlanta, Georgia
04.2014 - 02.2020
Motivated staff to perform at peak efficiency and quality.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Enhanced business productivity by training 25 team members and 36 servers on best practices and protocols.
Purchased food and cultivated strong vendor relationships.