Obed Manuel Colon
Homestead,FL
Summary
Proven Crew Trainer at McDonald's Restaurant, adept in delivering comprehensive training in food preparation and customer service, enhancing team performance. Excelled in POS systems and problem-solving, ensuring high-quality service and compliance with health codes. Demonstrated continuous improvement, influencing a positive work environment and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Crew Trainer
McDonald's Restaurant
03.2023 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
- Stocked shelves to organize aisles in assigned department.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Became familiar with products to answer questions and make suggestions.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Brewed coffee and tea and changed out drink station syrups.
- Documented customer orders and conveyed special requests to kitchen staff.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
High School Diploma -
Penn Foster Highschool
Scranton, PA03.2020
Skills
- Performance Evaluation
- POS Systems
- Processing payments
- Cleaning and sanitation
- Continuous Improvement
- Training documentation
- Food Preparation
- Inventory Restocking
- Beverage Preparation
- Menu Memorization
- Customer Service
- Customer Engagement
- Cleaning
- Health Code Compliance
- Drive-Thru Operations
- Safe Food Handling
- Cash Handling
- Problem-Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Trainer
McDonald's Restaurant
03.2023 - Current
High School Diploma -
Penn Foster Highschool
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