Obeng Frimpong
The Bronx,NY
Summary
To obtain a full-time position as a disaster preparedness and humanitarian assistance specialist in the public and private sectors to fulfill my passion for disaster preparedness and humanitarianism and to foster my career with dedication and commitment.
Exceptionally experienced and dedicated Emergency Management Specialist and Humanitarian Assistance Specialist with the US Federal Emergency Management Agency (US-FEMA) on Preparedness, Response, and Recovery. Adept in the cause of natural disasters due to environmental degradation. I also have experience in global affairs, international development, and humanitarian assistance to understand the evolution of conflicts and the means to coordinate in delivering humanitarian aid to alleviate suffering and permanently resolve the root cause with relevant entities to rebuild post-disaster and conflict nations and communities. Proficient in HTML coding, Microsoft Word, Excel, and PowerPoint, understanding social media and other computer skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Community Planning &Emergency Preparedness Specialist
South Bronx Emergency Network (SBEN)
04.2024 - Current
- Identify community threats, hazards, and vulnerabilities and collaborate with stakeholders to plan to mitigate their potential impact through disaster preparedness training and designing emergency plans and procedures for natural and artificial disasters such as numerous home fires in New York City.
- Review disaster preparedness and mitigation Plans using 'The whole community approach model' to provide direct disaster response or crisis management activities.
- Provide technical assistance to residents and business owners to help them learn about pre-emergency preparedness, reduce fire incidents in their communities, and foster resilience after a disaster.
- Contributed to improving organizational processes by participating in after-action reviews and incorporating lessons learned into future preparedness efforts.
- Collaborated with multiple agencies to streamline emergency management and improve overall response times.
- Created customized disaster recovery plans tailored to specific organizational needs, minimizing downtime after incidents.
Emergency Management Agency Team Member
Red Cross of Greater New York
05.2023 - Current
- Support the Regional Disaster Cycle Services department and aim to develop and maintain productive working relationships with government partners, diverse groups, and internal Red Cross units during the steady state to fulfill Government Operations objectives, build capacity, and support effective mass care service delivery to survivors during a disaster
- Responsible for ensuring that Red Cross actions align with, support, and complement the government
- It also effectively represents the Red Cross to external partners, manages internal and external expectations, establishes and monitors situational awareness, and seeks, collects, evaluates, and communicates critical information
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Non-governmental Agency Liaison and Emergency Response Specialist
US-Federal Emergency Management Agency
03.2021 - Current
- Coordinate with State, Local, Tribal, Territory, private, and non-governmental agencies to build cohesiveness to support and improve the organizational and interagency emergency response deployment arrangements needed to strengthen disaster/ crisis preparedness, response, recovery, humanitarian aid, sheltering, and re-settlement
- I also aim to identify issues and unmet needs in affected communities and serve as a deployment liaison specialist in emergency response and resettlement efforts
- I am skilled at establishing the order in which relief organizations and agencies assist crisis/disaster survivors to prevent duplication of benefits, maximize available resources, and coordinate response efforts to help impacted populations navigate their long-term recovery process
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
District Leader, Disaster Preparedness & Response
Community Emergency Response Team
07.2017 - Current
- Led volunteer team to undergo training and exercise
- Provide short- and long-term crisis upgrades to existing plans
- Assess the currency of crisis strategy approaches
- Develop new plans in coordination with stakeholders
- Maintain and update tracking databases as required
- Serve as New York City Emergency Management (NYCEM) liaison with other relevant agencies
- Attend and host whole community approach meetings pertinent to stakeholders
- The team won two best emergency response awards from The New York City Emergency Management
- Developed strong relationships with community and business leaders for improved collaboration and goal alignment.
- Developed strong relationships with school leaders for improved collaboration and goal alignment.
- Enhanced district performance by implementing data-driven strategies and streamlining processes.
- Fostered a positive district culture through consistent communication and support for schools.
Disaster Action Team Member
Red Cross of Greater New York
05.2015 - Current
- Assist in mass care to help local families cope with emergencies such as Home fires and other disasters that can occur anytime, anywhere to provide relevant assistance to alleviate their suffering and maintain their dignity until the local government jurisdiction establishes sustainable recovery efforts and collaborates with the Fire Department of New York to install home fire alarms as part of the city's campaign against home fires
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Banquets Houseman / Food Server
The Hotel Pierre
10.2008 - Current
- Responsible for completing a variety of banquet functions, such as setting up tables, serving food items, maintaining the banquet hall clean and organized, ensuring customer satisfaction for client retention and transporting tables and equipment, assisting servers, and answering inquiries from banquet patrons
- I have experience working in a diverse environment and excellent interpersonal and teamwork skills.
- I have the physical ability and stamina to work odd hours, standing and paying attention to details.
- Assisted in inventory management by restocking housekeeping supplies and linens as needed.
- Reported guest articles and merchandise damage to managers on duty.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assisted in inventory management by restocking housekeeping supplies and linens as needed.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
Voluntary Agency /Private Sector Liaison
Federal Emergency Management Agency, FEMA
07.2024 - 10.2024
- I visited and coordinated with Community-Based, Faith-Based Organizations, private and non-governmental agencies in Iowa Flood Disaster 4796 to build cohesiveness in identifying community resources in Humboldt, Plymouth, Palo-Alto, and Monona Counties to fulfill UNMET needs in disaster-stricken communities
- I supported and advised on existing community preparedness and resilience programs through emergency management phases and supported the existence or formation of COAD or LTRG
- I educated entities on the Voluntary Agency Liaison's (VALs) sequence of delivery methods to maximize resources from FEMA and Community entities to facilitate the communities' recovery and resilience process
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
Registration Intake & Helpline Agent
FEMA Individual Applicant Service Program
07.2023 - 10.2023
- Registration of disaster survivors' applications at the Maryland Facility of National Procession Service Center for processing in their disaster recovery efforts
- In their inquiries, I communicate with applicants/survivors to confirm their personal information, discuss case files to update them, document all survivors' interactions in the internal database and tracking tools per program requirements, and submit to peers and supervisors to facilitate their continued housing, personal property, monetary benefits, and other recovery programs and services
- Skilled in Incident Management, Disaster Preparedness, and Humanitarian Response and Recovery
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Disaster Action Team, Response (Volunteer)
American Red Cross Greater New York
08.2015 - 05.2023
- Collaborate with the Fire Department of New York (FDNY) to install free smoke detectors to promote the city's home fire awareness campaign
- Trained to assist in disaster response and plan survivors' immediate relief and long-term recovery from disasters; trained in providing emergency food, clothing, and shelter assistance; and educating communities and institutions in disaster preparedness and humanitarian crises
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
District 3 Deputy Chief, Volunteer
Community Emergency Response Team
03.2018 - 04.2020
- Mobilized and supervised volunteer team to respond to emergencies
- Conducted holistic reviews of existing programs and recommended upgrades accordingly
- Developed protection enhancement strategies to serve 80,000 residents
- Ensured complete customer and staff protection
- Maintained emergency procedures by state and federal standards
- Supervised emergency procedure volunteers' training and support and conducted presentations
Incident Commander, Volunteer
CERT, Disaster Simulation Class of 2018
01.2017 - 03.2018
- Managed disaster simulation for CERT trainees per ICS structure
- Coordinated with first responders for the event
- Communicated with affiliated agents and stakeholders
- Supervised participants and provided materials
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
Registration Intake, Disaster Recovery Center, Volunteer
New York Disaster Interfaith Service (NYDIS)
10.2017 - 12.2017
- Served as intake interviewer to assess the needs of survivors from Puerto Rico and The Virgin Islands for their long-term sustainability in New York City during the relocation mission of 2017 Hurricane Maria at the New York City Hurricane Evacuee Service Center
- Obtained pertinent information from new clients by courteously and professionally asking them to complete surveys or interviews
- Answered and screened inquiry calls and emails from prospective clients
- Collected data to help with the admission process if working in a health or mental care facility
- Ensured that all admission forms were adequately signed and filed
- Communicated with other team members constructively to reduce conflict and enhance the resolution of issues
Education
Master's of Science MS - Global Affairs, International Development and Humanitarian Assistance, Research and Analysis
New York University (NYU)
05.2022
Bachelor of Arts B.A. - Disaster/Emergency Management
School of Public Affairs, Metropolitan College of New York
12.2018
Skills
- Problem-solving,
- Communication,
- Interpersonal Skills,
- Teamwork,
- Active Listening,
- Critical Thinking
- Compassion
- Empathy
Accomplishments
My volunteer team, Community Emergency Response Team won the best disaster preparedness and response award from the New York Emergency Management in 2017.
Organizationmembership
- United Nations Foundation of the USA (UNF-USA)
- International Association of Emergency Management (IAEM)
- International Association for Disaster Preparedness & Response (DERA)
- National Emergency Management Association (NEMA)
Disastertrainingandexercisecertificates
- Core Capabilities Volunteer Certificate
- Government Ops Center Liaison Fundamentals
- Psychological First Aid
- Disaster Cycle Services
- Shelter Fundamentals
- Mass Care
- Recovery Services
- Concept of Operations Basics
- Deployment Fundamentals for Responders Travelling Away
- Mission Cards- Card Holder Overview
- Gov't Ops Centre Liaison Fundamentals
- Public Affairs Essentials
- Deployment Fundamentals for Virtual Workers
- Mobilize the Community: Overview
Certification
National Incident Management System from the Federal Emergency Management Agency (FEMA)
Incident Command System from FEMA
Languages
English
Full Professional
Timeline
Voluntary Agency /Private Sector Liaison
Federal Emergency Management Agency, FEMA
07.2024 - 10.2024
Community Planning &Emergency Preparedness Specialist
South Bronx Emergency Network (SBEN)
04.2024 - Current
Registration Intake & Helpline Agent
FEMA Individual Applicant Service Program
07.2023 - 10.2023
Emergency Management Agency Team Member
Red Cross of Greater New York
05.2023 - Current
Non-governmental Agency Liaison and Emergency Response Specialist
US-Federal Emergency Management Agency
03.2021 - Current
District 3 Deputy Chief, Volunteer
Community Emergency Response Team
03.2018 - 04.2020
Registration Intake, Disaster Recovery Center, Volunteer
New York Disaster Interfaith Service (NYDIS)
10.2017 - 12.2017
District Leader, Disaster Preparedness & Response
Community Emergency Response Team
07.2017 - Current
Incident Commander, Volunteer
CERT, Disaster Simulation Class of 2018
01.2017 - 03.2018
Disaster Action Team, Response (Volunteer)
American Red Cross Greater New York
08.2015 - 05.2023
Disaster Action Team Member
Red Cross of Greater New York
05.2015 - Current
Banquets Houseman / Food Server
The Hotel Pierre
10.2008 - Current
National Incident Management System from the Federal Emergency Management Agency (FEMA)
Incident Command System from FEMA
Master's of Science MS - Global Affairs, International Development and Humanitarian Assistance, Research and Analysis
New York University (NYU)
Bachelor of Arts B.A. - Disaster/Emergency Management
School of Public Affairs, Metropolitan College of New York
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