Oberon Bullard
Friendswood,TX
Summary
Experienced Baker with passion for creating delicious desserts, pastries and breads. Detail-oriented and works well in fast-paced environments. Skilled in using variety of baking tools and equipment.
Overview
10
10
years of professional experience
Work History
Lead Reservation Agent
Ravn Alaska
Anchorage, Alaska
06.2015 - 11.2017
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Answer and direct customer calls in high volume call center with sound knowledge in flight reservations
- Build flight reservations and informed clients of essential travel information, such as travel times, transportation connections to facilitate quality service.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Handled billing information over phone.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
Quality Control Inspector
Nautic Global Group
Elkhart, Indiana
04.2012 - 09.2013
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Provided feedback to production team regarding product quality.
- Repaired faults, reassembled products, and completed additional tests.
- Examined products for imperfections and defects.
- Updated quality control records and reports.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
Line Cook
Brinker International Inc.
Goshen, Indiana
09.2011 - 03.2012
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked food temperature regularly to verify proper cooking and safety.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Baker's Helper
Safeway Incorporation
Anchorage, Alaska
01.2008 - 06.2011
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Mixed, formed, and fried dough to produce doughnuts.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Kept workstation and area around workstation neat and clean.
- Decorated, applied toppings, and displayed bakery products per guidelines.
- Maintained quality products to meet or exceed customer and company expectations.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Managed display cases to ensure freshness and attractiveness of products.
- Packaged finished products for sale.
- Trained and supervised new employees on bakery operations and procedures.
Education
GED -
Elkhart Area Career Center
Elkhart, Indiana01.2012
Skills
- Dough Preparation, Baking, and Frying
- Glaze, Icing and Topping Application
- Solid Problem Solver
- Self-discipline and Self-motivation
- Multitasking
- Time management
- Proper Storage Procedures
- Temperature Monitoring
- Cleanliness and Sanitation
- Customer service
- Written and oral communication
- Excellent Math Skills
- Critical Thinking
Timeline
Lead Reservation Agent
Ravn Alaska
06.2015 - 11.2017
Quality Control Inspector
Nautic Global Group
04.2012 - 09.2013
Line Cook
Brinker International Inc.
09.2011 - 03.2012
Baker's Helper
Safeway Incorporation
01.2008 - 06.2011
GED -
Elkhart Area Career Center
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