Obie Roundtree
Milwaukee
Summary
Dynamic Store Manager with a proven track record at AutoZone, excelling in customer service and inventory management. Successfully implemented training programs that enhanced team performance and drove sales growth. Recognized for fostering strong customer relationships and achieving consistent sales targets, demonstrating exceptional leadership and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Store Manager
AutoZone
Milwaukee
07.2022 - Current
- Led daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock replenishment and minimizing shrinkage.
- Trained and developed team members on customer service best practices and product knowledge.
- Implemented promotional strategies to drive sales growth and enhance customer engagement.
Commercial Sales Manager
AutoZone
Milwaukee, WI
07.2017 - 07.2022
- Developed and executed sales strategies to enhance market penetration and revenue growth.
- Trained and mentored sales team on product knowledge and customer engagement techniques.
- Analyzed sales data to identify trends and adjust tactics for improved performance.
- Collaborated with cross-functional teams to streamline inventory management and optimize stock levels.
- Established strong relationships with key clients, fostering loyalty and repeat business.
- Conducted competitive analysis to inform pricing strategies and promotional activities.
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Responded to customer feedback in professional and constructive way.
- Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.
- Fostered a positive team environment, creating an atmosphere of mutual support and encouragement that contributed to improved overall performance.
- Implemented strong training program enabling employees to improve and build upon both professional and personal growth.
- Mentored junior sales staff to maximize revenues and employee satisfaction, boosting profit levels in Location.
- Provided exceptional customer service throughout the entire sales process, ensuring client satisfaction from initial contact through post-sale follow-up efforts.
- Conducted research to develop detailed business plans for commercial opportunities and expansion.
- Motivated team to meet and exceed sales goals.
- Managed a team of sales professionals, providing ongoing coaching and mentorship to drive individual performance and overall team success.
Commercial Sales Assistant
AutoZone
Milwaukee, WI
02.2015 - 07.2017
- Assisted customers with product selection and inquiries to enhance overall shopping experience.
- Managed inventory levels, ensuring product availability and accurate stock representation.
- Processed transactions efficiently, maintaining accuracy during cash handling and point-of-sale operations.
- Collaborated with team members to streamline daily operations and improve workflow efficiency.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained current knowledge of evolving changes in marketplace.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
Education
High School Diploma - Information Technology
Washington Highschool
Milwaukee, WI06.2006
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Outstanding communication skills
Team leadership and coaching
Inventory management
Store merchandising
Shift scheduling
Employee training
Inventory control
Team building and leadership
Team motivation
Accurate cash handling
Retail sales techniques
Timeline
Store Manager
AutoZone
07.2022 - Current
Commercial Sales Manager
AutoZone
07.2017 - 07.2022
Commercial Sales Assistant
AutoZone
02.2015 - 07.2017
High School Diploma - Information Technology
Washington Highschool