Obinna Ikebude
Raleigh,NC
Summary
Detail-oriented and client-focused professional with experience in case management, data analysis, and compliance-driven environments. Demonstrated ability to evaluate complex information, maintain accurate documentation, and manage high-volume workloads while meeting strict deadlines. Skilled in interpreting policies, resolving issues, and communicating requirements clearly to diverse populations. Committed to delivering timely, accurate eligibility-related outcomes and supporting individuals through complex service processes with professionalism and empathy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Scrum Master
HMD - DeeDoc Consulting
02.2024 - Current
- Managed high-volume caseload workflows, ensuring timely processing and completion of service-related tasks aligned with program requirements
- Assessed client needs, identified barriers, and coordinated solutions with internal teams and external partners
- Maintained accurate and complete case documentation in compliance with established policies and procedures
- Monitored case progress and ensured all required data was entered and updated for tracking and reporting purposes
- Communicated complex processes and requirements clearly to clients and stakeholders to support understanding and compliance
- Collaborated with team members to prioritize urgent cases and ensure continuity of service delivery
- Reviewed data and case trends to identify gaps and improve service outcomes
Sr. Scrum Leader I
MetLife
06.2022 - 11.2023
- Ensured adherence to regulatory and compliance standards while managing multiple workflows and deadlines
- Analyzed data from multiple sources to identify risks, resolve issues, and support decision-making
- Communicated policy and procedural expectations clearly across teams to ensure consistent application
- Escalated complex issues and collaborated across departments to resolve barriers impacting service delivery
- Monitored performance metrics to ensure accuracy, timeliness, and quality outcomes
Operations / Production Specialist
GSK
07.2017 - 04.2018
- Reviewed and validated records to ensure accuracy, completeness, and compliance with policy and regulatory standards
- Maintained detailed documentation and corrected discrepancies to support proper case processing
- Served as a point of contact for client inquiries, resolving issues and providing guidance on processes and requirements
- Managed multiple priorities in a fast-paced environment while meeting strict deadlines
- Coordinated with internal teams and external partners to ensure timely and accurate service delivery
- Identified process gaps and implemented improvements to enhance efficiency and reduce errors
- Supervised and supported staff, ensuring consistency, accountability, and quality outcomes
Project Specialist
MTN Nigeria (Memcos)
06.2010 - 04.2015
- Reviewed and verified client information to ensure accurate data processing and service eligibility alignment
- Explained complex requirements and processes in clear, understandable terms to diverse populations
- Managed multiple caseload-related responsibilities while maintaining organization and timeliness
- Coordinated across teams to ensure cases were processed efficiently and accurately
- Identified issues, gathered relevant information, and recommended solutions to improve outcomes
Education
Master of Science - Finance
Ladoke Akintola University of Technology
NigeriaBachelor of Science - Accounting
University of Benin
NigeriaSkills
- Medicaid Eligibility Determination (Transferable Case Analysis)
- Case Management & Caseload Prioritization
- Policy Interpretation & Compliance
- Data Entry & Documentation Accuracy
- Client-Focused Service Delivery
- Problem Solving & Eligibility Decision Support
- Cross-Functional Collaboration
- Time Management in High-Volume Environments
- Resource Coordination & Referrals
- Clear Communication of Complex Information
- Experienced with Microsoft office software applications
Certification
- Primavera P6 (Enterprise Project Portfolio Management)
- Professional Scrum Master (PSM)
- SAFe 6.0 Scrum Master (SSM)
- SAFe 6.0 Product Owner/Product Manager (POPM)
- Project Management Certification (Alison)
- Human Resources Management (Alison)
- Customer Service Professionals (ABP)
Languages
English
Full Professional
Timeline
Scrum Master
HMD - DeeDoc Consulting
02.2024 - Current
Sr. Scrum Leader I
MetLife
06.2022 - 11.2023
Operations / Production Specialist
GSK
07.2017 - 04.2018
Project Specialist
MTN Nigeria (Memcos)
06.2010 - 04.2015
Bachelor of Science - Accounting
University of Benin
Master of Science - Finance
Ladoke Akintola University of Technology