O’BRIAN CLINTON
Charlotte,NC
Summary
Proactive, Licensed Insurance professional with strong background in customer service, equipped to deliver outstanding support and solutions. Adept at navigating complex inquiries, ensuring client satisfaction, and maintaining compliance with industry standards. Strong focus on teamwork, adaptability, and achieving results. Skilled in communication, problem-solving, and relationship building.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Customer Service Representative
Allstate Insurance Company
03.2019 - 04.2025
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained productivity and quality standards at all times.
- Promoted positive company image by consistently delivering exceptional service experiences that fostered long-term customer loyalty.
- Accepted payments and updated accounts with latest information.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with team members for efficient problem-solving and optimal customer service delivery.
- Met customer call guidelines for service levels, handle time and productivity.
CUSTOMER SERVICE REPRESENTATIVE
SYNCHRONY FINANCIAL
01.2017 - 03.2019
- Primary duties consist of assisting customers with credit card accounts through providing needed information about billing, spending, payment.
- Offered credit card products that can help an customer with routine living habits.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
- Implemented strategies to reduce risk of credit card fraud and identity theft.
Education
Social Work
JOHNSON C. SMITH UNIVERSITY
01-2018
Skills
- Analytical thinking skills
- Detail-oriented observation
- Insurance regulations
- Customer service
- Complaint resolution
- Meticulous
- Consistently precise
- Conflict resolution
- Strong work ethic
- Time management skills
- Soft skills / Empathetic
Certification
- Property Casualty Insurance License in 50 states
- Casualty Insurance License in 50 states
Timeline
Licensed Customer Service Representative
Allstate Insurance Company
03.2019 - 04.2025
CUSTOMER SERVICE REPRESENTATIVE
SYNCHRONY FINANCIAL
01.2017 - 03.2019
Social Work
JOHNSON C. SMITH UNIVERSITY
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