OBRIANNE ESTRADA
Cypress
Summary
Revenue Cycle Management (RCM) Manager with over three years of experience optimizing billing processes and enhancing team performance. Expertise in utilizing platforms such as Open Dental, Dental Exchange, GoLassie, and Vyne, combined with strong data analysis skills, to minimize claim denials, expedite claim processing, and boost cash flow while ensuring compliance. Collaborative leader dedicated to fostering staff development, improving patient communication, and implementing operational efficiencies that drive practice growth. Committed to leveraging industry knowledge to create sustainable improvements in revenue cycle operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Manager
Caspian Dental
Katy, TX
03.2026 - Current
- Managed daily operations, ensuring seamless office functionality and optimal patient flow.
- Streamlined appointment scheduling processes to enhance patient experience and reduce wait times.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Coordinated patient billing processes, ensuring accuracy and prompt follow-up on outstanding accounts.
RCM MANAGER
Smile Avenue Family Dentistry
Cypress, United States
10.2023 - 03.2026
- Analyzed patient billing data to identify trends, facilitating informed decision-making and optimizing revenue strategies with measurable outcomes.
- Fostered teamwork among billing staff and clinical teams, ensuring seamless communication and reducing claim denials through shared best practices.
- Implemented streamlined billing processes, resulting in a significant reduction in claim processing times and improved cash flow.
- Tackled over 1 million in outstanding claims and patient A/R for both locations.
- Led team meetings to address performance issues and improve service quality.
OFFICE MANAGER/TREATMENT COORDINATOR
Spring Green Family Dental
Katy, texas, United States
10.2022 - 10.2023
- Coordinated with dental staff to optimize treatment plans, fostering teamwork and enhancing patient care.
- Maintained accurate patient records and billing information, ensuring compliance with regulations and minimizing discrepancies.
- Orchestrated daily team huddles to align treatment goals, resulting in improved communication and a 15% increase in patient satisfaction scores.
- Engaged with patients to explain treatment options clearly, increasing acceptance rates and reinforcing trust in the practice.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
High School Diploma -
Cypress Falls High School
Cypress, TX05-2013
Skills
- Revenue Optimization
- Insurance Verification & Claims processing
- Denial management & A/R follow up
- Data analysis & KPI reporting
- Team leadership & Staff development
- Customer service
Certification
- HIPAA Compliance
- CPR Certified
Timeline
Office Manager
Caspian Dental
03.2026 - Current
RCM MANAGER
Smile Avenue Family Dentistry
10.2023 - 03.2026
OFFICE MANAGER/TREATMENT COORDINATOR
Spring Green Family Dental
10.2022 - 10.2023
High School Diploma -
Cypress Falls High School