Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Selina Garcia

Albuquerque

Summary

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

16
16
years of professional experience

Work History

Office manager

Quality commercial services
08.2022 - Current
  • Produced weekly schedule for full service department optimizing operations, enhancing efficiency and reducing costs
  • Facilitate team collaboration to ensure seamless service delivery and deadline satisfaction
  • Controlled communications ensuring prompt response to incoming inquiries and requests
  • Received all client concerns after service completion, effectively documenting and resolving issues
  • Implemented advanced multi level service repairs for clients from start to finish
  • Delivered after-hours support that reduced downtime by 30% and ensured seamless operations for 50+ client accounts.
  • Managed inventory for 10 service crews, streamlining material distribution reducing downtime due to shortages.

B2b sales regional manager

Enhanced payment systems
07.2016 - 06.2022
  • Led a sales team to exceed quarterly targets, driving substantial revenue growth and elevating client relationships across the region
  • Optimized sales strategies by analyzing customer data, resulting in measurable improvements in client acquisition and retention
  • Improved sales by 98% over the course of employment

Project manager

Gb enterprises
11.2013 - 05.2016
  • Orchestrated project timelines and resource allocation, ensuring on-time delivery and increasing team productivity
  • Expanded the target market into an entirely new region, which increased profitability by 20%
  • Created exposure for a fairly new company by advertisement through social media, internet search platforms and word of mouth

Telephone service representative

Xentel inc
02.2010 - 08.2013
  • Managed high-volume outbound calls, achieving a substantial increase in customer satisfaction ratings through effective issue resolution
  • Collected over 50,000 of un-paid agreements through outbound contact in a call center setting
  • Trained new hires yielding a 87% increase in production

Education

High School Diploma -

Cuba High School

Associates Degree - General Studies

University of New Mexico-Main Campus
Albuquerque, nm
05.2007

Skills

  • Asana workflow optimization
  • Cultivate client connections
  • Calender/Schedule management
  • Cross- Departmental Support
  • Structured issue management
  • Strategic Sales Planning
  • Revenue Optimization
  • Proficient in Microsoft applications
  • Proficient in Service Fusion
  • Jobber
  • Skilled in Slack collaboration tools
  • Skilled in utilizing G Suite applications
  • Process improvement
  • Operations management
  • Invoice management
  • Compliance monitoring

LANGUAGES

English
Advanced

Timeline

Office manager

Quality commercial services
08.2022 - Current

B2b sales regional manager

Enhanced payment systems
07.2016 - 06.2022

Project manager

Gb enterprises
11.2013 - 05.2016

Telephone service representative

Xentel inc
02.2010 - 08.2013

Associates Degree - General Studies

University of New Mexico-Main Campus

High School Diploma -

Cuba High School

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