Summary
Overview
Work History
Education
Skills
Timeline
Generic

SELINA GARCIA

Albuquerque,NM

Summary

Resourceful and self-motivated Project Manager and Office Administrator with a strong background in administration, sales, and client service. Proven success in account management, scheduling logistics, invoicing, collections, and business development. Thrives in fast-paced environments requiring strong organizational, communication, and problem-solving skills. Seeking long-term opportunities where I can contribute to operations and customer experience. Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.

Overview

15
15
years of professional experience

Work History

Office Administrator

Quality Commercial Services Holding
01.2023 - Current
  • Manage client relations for a wide portfolio of service-based accounts across multiple regions
  • Schedule and coordinate service appointments for all clients
  • Handle invoicing processes upon job completion and ensure timely payments
  • Oversee client correspondence, including conflict resolution and support follow-up
  • Proactively reach out to prospective clients to grow business relationships
  • Maintain data entry and records management across all client platforms
  • Remote

Account Regional Manager

Enhanced Payment Systems
02.2014 - 12.2022
  • Secured and managed over 400 client accounts for merchant processing services.
  • Increased customer retention by 25% through consistent service and support.
  • Generated leads, converting 77% of face-to-face sales meetings into new business.
  • Delivered 24/7 merchant support to ensure operational continuity.
  • Cultivated long-term client relationships through dependable service and expertise.

Project Manager

GB Enterprises LLC
Albuquerque, NM
06.2013 - 02.2014
  • Built 75% of the client base through direct outreach and relationship development
  • Increased profitability by 20% through regional market expansion
  • Managed advertising, payroll, bookkeeping, scheduling, and customer service

Telephone Service Representative

Xentel
Albuquerque, NM
02.2010 - 04.2013
  • Collected over $50,000 in past-due accounts via outbound collections

Education

Associate of Applied Science - General Studies

University of New Mexico
Albuquerque, NM
04-2008

Skills

  • Client relationship management
  • Service coordination and scheduling
  • Data entry and CRM maintenance
  • Sales and lead generation
  • Conflict resolution
  • Microsoft Office Suite
  • Time management
  • Team collaboration
  • Telephone reception
  • Administrative support
  • Invoicing processes

Timeline

Office Administrator

Quality Commercial Services Holding
01.2023 - Current

Account Regional Manager

Enhanced Payment Systems
02.2014 - 12.2022

Project Manager

GB Enterprises LLC
06.2013 - 02.2014

Telephone Service Representative

Xentel
02.2010 - 04.2013

Associate of Applied Science - General Studies

University of New Mexico