OBWOGE PHILIP OGERA
Summary
Dynamic Assistant Splicing Technician with a proven track record at Jamii Telecoms, Kenya, enhancing network reliability and customer satisfaction. Expert in technical troubleshooting and fostering teamwork, I significantly improved operational efficiency. Skilled in both hard and soft skills, I excel in adapting to diverse technological environments and delivering exceptional service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Splicing Technician
Jamii Telecoms, Kenya
04.2022 - 06.2023
- Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
- Laid out cabling plans and ran through buildings to desired locations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Operations Assistant Technician
Paytech Africa Ltd, Kenya
08.2017 - 08.2020
- Handled various computer-related duties, including but not limited to system administration, network monitoring, troubleshooting issues, testing, maintaining, and supporting PCs, servers, hardware, and operating systems, as well as installing and updating software on the computers, pay-on-foot machines, and ticketing machines.
- Provided assistance in troubleshooting any technical issues during daily operations on the parking system and CCTV cameras.
- Handled customer inquiries and resolved issues to maintain satisfaction.
- Organized and maintained records of daily transactions and other operational data.
- Utilized software programs such as Excel, Word, and Access for data entry, analysis, and report writing.
- I helped resolve customer inquiries promptly while maintaining a high level of customer satisfaction.
- I provided problem-solving support. This included server reboots, backups, visual inspections, fault diagnosis, and rectification of network channel connectivity, installation, and equipment maintenance.
Education
Associate of Science - Computer Studies
Beam International Training Institute, Kenya
Nairobi, Kenya.12-2015
Bachelor of Science - Information Technology
Grand Canyon University
Phoenix, AZSkills
- Technical troubleshooting
- Communication skills
- Teamwork and collaboration
- Adaptability and flexibility
- Customer service
Certification
- Certificates of merit in leadership
- Certificate of merit in fire safety
- Certificate of merit in Health, Safety, and Environment.
References:
1. Amos Maina 2. Jakes Chege 3. Juston Dotson
Technical Analyst Network Deployment Engineer Student Counselor
Del Sol Medical Centre AMD Grand Canyon
Phone: 915-529-8930 Phone: 915-226-7790 1480-847-6459
Email: Chania12@yahoo.com Email: jacchegeh@gmail.com Juston.Dotson@gcu.edu
Timeline
Assistant Splicing Technician
Jamii Telecoms, Kenya
04.2022 - 06.2023
Operations Assistant Technician
Paytech Africa Ltd, Kenya
08.2017 - 08.2020
Associate of Science - Computer Studies
Beam International Training Institute, Kenya
Bachelor of Science - Information Technology
Grand Canyon University
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