OBWOGE PHILIP OGERA
El Paso,TX
Summary
Driven by a results-focused approach, I enhanced system efficiency and customer satisfaction at Paytech Africa Ltd through expert troubleshooting and high-quality support. Specializing in time management and problem-solving, my tenure is marked by continuous improvement and collaborative teamwork, underscored by a strong foundation in technical and organizational skills.
Overview
6
6
years of professional experience
Work History
Assistant Splicing Technician
Jamii Telecoms, Kenya
02.2022 - 06.2023
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
- I did cable cuts repairs, daily reports and general network maintenance.
Operations Technical Assistant Technician
Paytech Africa Ltd
08.2017 - 08.2020
- Enhanced system efficiency by troubleshooting hardware and software issues, resulting in reduced downtime.
- Streamlined technical processes for improved productivity through meticulous documentation and organization of procedures.
- Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
- Collaborated with cross-functional teams to develop innovative solutions for complex technical challenges, driving business growth.
- Conducted a variety of computer related duties including but not limited to system administration, network administration, documenting, testing, maintaining, troubleshooting and supporting PC, hardware, operating systems, software applications on the computers, parking machines, paypoints and the CCTVs.
- Generated daily reports as well as training new employees on site.
Education
Bachelor of Science - Information Technology
Grand Canyon University
Phoenix, AZAssociate of Science - Computer Studies
Beam International Training Institute
Nairobi, Kenya12.2015
High School Diploma -
Nyamiranga Secondary High School
Kisii, Kenya11.2003
Skills
- Time Management
- Problem-solving and leadership abilities
- Goal Setting
- Continuous Improvement
- Detail-oriented and work ethics
- Effective communication and organizational skills
- Able to work collaboratively in a team environment
References
1. Amos Maina
Technical Analyst
Del Sol Medical Centre
Phone: 915-529-8930
Email. Chania12@yahoo.com
2. Renee Delong
University Students Affairs Counselor
Grand Canyon University
Phone: 16026395442
3. Jakes Chege
Network Deployment Engineer
AMD
Phone: 915226-7790
Timeline
Assistant Splicing Technician
Jamii Telecoms, Kenya
02.2022 - 06.2023
Operations Technical Assistant Technician
Paytech Africa Ltd
08.2017 - 08.2020
Bachelor of Science - Information Technology
Grand Canyon University
Associate of Science - Computer Studies
Beam International Training Institute
High School Diploma -
Nyamiranga Secondary High School
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