Oceana Young
Allentown,PA
Summary
Proven performer at Panera Bread, adept in cash handling and delivering exceptional customer service, showcasing strong work ethic and empathy. Excelled in a fast-paced environment, mentoring new staff and adapting to menu changes efficiently. Demonstrated ability to resolve conflicts and ensure customer satisfaction, contributing to a positive and secure atmosphere at Dorney Park.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier/Sandwich Maker
Panera Bread
Easton, PA
06.2023 - Current
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Adapted quickly to menu changes and seasonal ingredient availability.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.
Crowd Controller
Dorney Park
Allentown, PA
07.2021 - 08.2021
- Performed regular patrols of the premises to monitor activities, detect suspicious behavior, and report any breaches of security protocols.
- Guarded, patrolled and monitored premises to prevent theft, violence or infractions of venue rules.
- Provided customer service by answering questions and assisting patrons as needed.
Education
High School Diploma -
Freedom High School
Bethlehem, PA06-2024
Skills
- Work ethic and integrity
- Cash handling
- Conflict resolution
- Multitasking and organization
- Hospitality and accommodation
- Cleaning
- Attention to detail
- Patience and empathy
Certification
- CPR certified
Affiliations
- Yoga
Timeline
Cashier/Sandwich Maker
Panera Bread
06.2023 - Current
Crowd Controller
Dorney Park
07.2021 - 08.2021
High School Diploma -
Freedom High School
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