Gifted in working with stressed, confused and upset individuals in need of information and supportive guidance to understand Readmissions Program. A team player with knowledge of medical terms and working with all types of personalities effectively. Offering dynamic organizational skills and attention to detail. Organized, driven and adaptable with excellent planning and problem-solving abilities.
Hi, I’m
Oceann Washington
Atlanta,GA
Summary
Overview
8
years of professional experience
Work History
Drakos Dynamics Cinemedics Norcross, GA
Client Service Representative
10.2022 - 07.2023
Job overview
- Maintained and managed customer files and databases
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provided primary customer support to internal and external customers
UHS Anchor HospitalCollege Park, GA
Front Desk Receptionist
03.2018 - 08.2021
Job overview
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Delaware North CorpAtlanta, GA
Shift Supervisor
09.2015 - 03.2018
Job overview
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Cambridge College of Healthcare And TechnologyDunwoody, GA
Associate of Science from Diagnostic Medical Sonography
08.2019
University Overview
Georgia Adjuster Pre-Licensing Course (Currently enrolled)
Skills
- Excellent written and oral communication
- Microsoft Office
- Data Entry
- Strong Problem Solver
- Multitasking
- Medical Terminology
- Attention to Detail
- Reviewing Patient Information
Timeline
Client Service Representative
Drakos Dynamics Cinemedics
10.2022 - 07.2023
Front Desk Receptionist
UHS Anchor Hospital
03.2018 - 08.2021
Shift Supervisor
Delaware North Corp
09.2015 - 03.2018
Cambridge College of Healthcare And Technology
Associate of Science from Diagnostic Medical Sonography
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