Oceanna Lopez
Carlsbad,CA
Summary
- Experienced Lead Host, Food Runner, and Fine In Room Dining Server with a proven track record in restaurant management. Successfully helped manage a high-volume restaurant consistently generating over $20,000 in sales every weekend. Skilled in customer service, team coordination, and operational efficiency, contributing to a seamless dining experience and strong revenue growth.
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
In Room Dining
Westin/Sheraton
Carlsbad, CA
07.2024 - Current
- Greeted guests in a friendly and professional manner.
- Provided excellent customer service to all guests.
- Took orders for food and beverages in a professional manner.
Lead Host/Server Assistant
Blue Ocean Robata & Sushi Bar
Carlsbad, California
08.2022 - 07.2024
- Gained further knowledge in restaurant operations, both front-of-house and back-of-house.
- Assisted servers to optimize guest dining experience.
- Demonstrated strong organizational skills when handling multiple tasks simultaneously.
- Kept accurate records of sales transactions for cashiering purposes.
- Trained new hosts on company policies, procedures, and customer service standards.
- Resolved customer complaints quickly and efficiently while maintaining professional demeanor at all times.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Hostess/Food Runner
264 Fresco
Carlsbad, California
09.2021 - 06.2022
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
Skills
- Server Support
- Menu Memorization
- Food Safety Knowledge
- POS Systems
- Teamwork and Collaboration
- Customer Service
- Server Rotation Knowledge
Education
MiraCosta College | Oceanside CA
Enrolled- 2027
Timeline
In Room Dining
Westin/Sheraton
07.2024 - Current
Lead Host/Server Assistant
Blue Ocean Robata & Sushi Bar
08.2022 - 07.2024
Hostess/Food Runner
264 Fresco
09.2021 - 06.2022