OC GIDDENS IV
Regional Manager
Lakewood,CO
Summary
Goal-oriented individual with 16+ years in high demand customer service & sales. Core competencies include active listening, creative thinking, analytics and leadership. As well as excellent communication and time management skills to ensure quick turnaround times. Handles tasks with accuracy and efficiency with a proven record of exceeding company expectations and sales goals within shorter than normal time periods.
Overview
16
16
years of professional experience
Timeline
Regional Manager
Lumber Liquidators
12.2024 - Current
Territory Manager
Southwind Building Products
10.2022 - 12.2024
Designer
Cabinets To Go
10.2022 - 10.2023
General Manager
Cabinets To Go
05.2019 - 10.2021
General Manager
LL Floors
12.2017 - 05.2019
General Manager
LL Floors
07.2017 - 12.2017
General Manager
LL Floors
01.2016 - 07.2017
General Manager
LL Floors
11.2014 - 01.2016
Training and Development Manager
LL Floors
06.2014 - 05.2019
General Manager
LL Floors
01.2014 - 11.2014
Warehouse Manager
LL Floors
08.2012 - 01.2014
High School Diploma - Business Marketing
Williams Field High School
Skills
- Sales expertise
- Communication skills
- Calm under pressure
- Proficient in [ Excel / Word / Power Point ]
- Data review
- Customer retention
Education
High School Diploma - Business Marketing
Williams Field High School
Gilbert, AZ05.2010
Work History
Regional Manager
Lumber Liquidators
Denver, CO
12.2024 - Current
- Established and maintained operational standards for 18-24 locations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Boosted brand growth by devising strategic network and marketing tactics.
- Supervised various locations, enforcing high-quality standards of operation.
Territory Manager
Southwind Building Products
Denver, CO
10.2022 - 12.2024
- Researched competitor activity and used findings to develop sales growth strategies.
- Trained and mentored sales representatives in sales techniques and strategies.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Worked with vendors and suppliers to support timely delivery of products and services.
Designer
Cabinets To Go
Denver, CO
10.2022 - 10.2023
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Used Adobe Creative Suite to edit images for use in marketing materials and website content.
- Created marketing materials, including brochures, flyers and product catalogs to brand standards.
- Analyzed user behavior and feedback to optimize design and user experience.
General Manager
Cabinets To Go
Phoenix, AZ
05.2019 - 10.2021
- Drove sales to over $400K in my 4th month by successfully implementing strategic sales tactics and customer outlook.
- Efficiently managed mass customer emails and design request, with a turnaround of 24 hours or less. While still ensuring that walk-in clients and day to day operations were completed with accuracy.
General Manager
LL Floors
Chandler, AZ
12.2017 - 05.2019
- 4 Wall Management 15%+ Net operating YOY.
- Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
Training and Development Manager
LL Floors
Mesa, AZ
06.2014 - 05.2019
- Submit reports and review reports or problems with superior.
- Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.
General Manager
LL Floors
Scottsdale, AZ
07.2017 - 12.2017
- Increased monthly revenue by $80,000 15% NOP / YOY Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
- Identify potential for loss and develop strategies to eliminate it.
General Manager
LL Floors
Fort Collins, CO
01.2016 - 07.2017
- Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers.
General Manager
LL Floors
Longmont, CO
11.2014 - 01.2016
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
General Manager
LL Floors
Phoenix, AZ
01.2014 - 11.2014
- Personally Average Monthly/ Yearly, $100 - $150k / $1.2 - $1.5m Scheduling, and accurate customer delivery.
Warehouse Manager
LL Floors
Chandler, AZ
08.2012 - 01.2014
- Keep records or prepare reports for owner or management concerning visits with clients.