Ocie Duncan
Assumption,IL
Summary
Developed leadership and team coordination skills in fast-paced environment, focusing on operational efficiency and staff development. Excel in conflict resolution and process optimization, ensuring smooth operations and high customer satisfaction. Seeking to leverage these transferrable skills in new and challenging field.
Overview
2
2
years of professional experience
Work History
First Shift Lead
Casey’s General Stores
Assumption, IL
11.2023 - Current
- Supervised daily operations to ensure efficient workflow and service quality.
- Trained and mentored team members on customer service best practices.
- Managed inventory levels, reducing stock discrepancies through organized tracking.
- Implemented operational improvements that enhanced speed of service during peak hours.
- Coordinated staff schedules to optimize coverage and maintain service standards.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Executed cash handling procedures accurately, ensuring balanced registers at shift end.
- Conducted regular safety audits to uphold compliance with health regulations and company policies.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Bus Aide/lunch Aide
CA&M School
Assumption, IL
11.2023 - 03.2026
- Assisted students with boarding and disembarking buses safely and efficiently.
- Monitored student behavior during transit to ensure a safe environment.
- Communicated effectively with drivers regarding route changes or emergencies.
- Provided support to students with special needs, ensuring their comfort and safety.
- Maintained cleanliness and organization of bus interiors for optimal passenger experience.
- Collaborated with school staff to facilitate timely and effective transportation services.
- Reported incidents or concerns promptly to enhance safety protocols.
- Adapted quickly to changing schedules and routes while maintaining service quality.
- Helped students with physical and mental disabilities to board, disembark and ride bus.
- Supervised students and maintained discipline on bus to reduce driver distraction.
- Liaised with bus driver to conduct emergency evacuation drills.
- Lifted and moved students to optimize comfort.
- Communicated with bus driver to meet students' medical, physical and behavioral needs during transport.
- Informed parents of student behavioral changes to formulate guidelines and solutions.
- Assisted special needs students with self-care to maintain proper hygiene while in transit.
- Documented disciplinary and behavioral incidents in tailored reports.
- Built and maintained positive relationships with teachers, students and parents.
- Operated lift and secured wheelchair to maximize student safety and stability.
Education
Associate of Science - Psychology
Lincoln Land Community College
Springfield, IL06.2010
Skills
Customer service skills and manners, cleanliness and hardworking
Timeline
First Shift Lead
Casey’s General Stores
11.2023 - Current
Bus Aide/lunch Aide
CA&M School
11.2023 - 03.2026
Associate of Science - Psychology
Lincoln Land Community College