Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

OCTAVIA BERRYMAN

Charlotte,NC

Summary

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Overview

8
8
years of professional experience

Work History

Intake Specialist

Atrium Healthcare
03.2023 - Current
  • Atrium Healthy at home
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Maintained accurate, up-to-date client records for reliable reference and communications.
  • Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
  • Liaised between clients and healthcare providers to maintain continuity of care.
  • Supported office staff and operational requirements with administrative tasks.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Enhanced office productivity by handling high volume of callers per day.
  • Educates patients on proper use of equipment and/or services offered
  • Verifies primary payers for coverage criteria and communicates any financial obligation to customer
  • Obtains initial pre-certification or authorization for prescribed equipment and/or services as dictated by patient's insurance
  • Researches qualifying reimbursement data in effort to create initial clean claims for third party payers
  • Confirms all deliveries of equipment and/or services in billing system monthly.
  • Assisted in conducting needs assessments to identify key areas of service needs.

Independent Insurance Broker

Insurance By Octavia
09.2023 - Current
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Generated quotes and proposals for clients to match individual needs.
  • Met with prospective clients to discuss insurance needs and provide solutions.
  • Developed comprehensive marketing plans to promote insurance products to potential clients.
  • Developed strong referral network in community to raise awareness and increase sales opportunities.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Followed up promptly with interested clients to close sales.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Negotiated contracts with clients to establish best coverage with lowest cost.
  • Educated clients on insurance policies and procedures.
  • Attended industry conferences to stay informed of latest products and trends.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Conducted annual reviews of existing policies to update information.
  • Monitored customer feedback and identified areas of improvement.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.

M&R Sales Agent/Team Leader, Sales Operations

TeleTech
05.2015 - 07.2023
  • Daily client staff meeting regarding metrics being reported
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Monitored sales team performance and provided constructive feedback for my site every 2 hours to clients.
  • Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
  • Built strong team by recruiting and developing top sales talent.
  • Set ambitious sales goals and motivated strong performance to keep team growing effectively.
  • Facilitated ongoing training to keep sales team successfully closing deals and revenue.
  • Facilitated ongoing training to keep sales team successfully closing deals and revenue.
  • Expanded company customer base and cemented market presence by implementing strategic sales plans.
  • Forecasted sales to management and collaborated to build effective sales team.
  • Refined team workflows to better capitalize on individual strengths and maximize market share.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Assisted in development of monthly sales goals to motivate team and drive business objectives.
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Education

Bachelor of Arts - BUSINESS ADMINISTRATION- HUMAN RESOURCE

STRAYER UNIVERSITY
Fredericksburg, VA
12.2023

High School Diploma -

NORTH MECKLENBURG HIGH SCHOOL
Charlotte, NC
6.2012

Skills

  • Prospect Management
  • Lead Prospecting
  • Sales Quota Achievement
  • Risk Management
  • Team Training and Development
  • CRM Tracking
  • Consultative Sales Techniques
  • Customer Needs Assessment

Accomplishments

Licenses and Certificates
• Accidental health and sickness and Medicare licenses in all 50 states
• BUILD: A Talent Development Program
• Global Leadership Development Team Lead 101

  • Lean Six Sigma White Belt

Timeline

Independent Insurance Broker

Insurance By Octavia
09.2023 - Current

Intake Specialist

Atrium Healthcare
03.2023 - Current

M&R Sales Agent/Team Leader, Sales Operations

TeleTech
05.2015 - 07.2023

Bachelor of Arts - BUSINESS ADMINISTRATION- HUMAN RESOURCE

STRAYER UNIVERSITY

High School Diploma -

NORTH MECKLENBURG HIGH SCHOOL

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